Data Privacy
Privacy of customer data is top of mind. We follow industry best practices and follow all applicable privacy regulations.
Overview
Welcome to Glitter AI's Trust Center. Our commitment to data privacy and security is embedded in every part of our business.
About Glitter AI
Glitter AI makes business process documentation fast and easy. We help organizations turn every process into a step-by-step guide, streamlining operations and improving efficiency.
Our Security Commitment
At Glitter AI, security and privacy are foundational to everything we do. We implement industry-leading security controls and maintain compliance with rigorous standards to protect our customers' data and ensure business continuity.
What You'll Find Here
- Learn about our comprehensive security posture
- Access our security documentation and certifications
- Review our compliance frameworks and attestations
- Understand our data protection and privacy practices
For security inquiries or to request additional documentation, please contact our security team at security@glitter.io.
Compliance
SOC 2 Type II Auditor: GRSee Consulting 
HIPAA BAA available Reports and documents
The SOC 2 report is sent on request SOC 2 Type II report · on request
Subprocessor list · public Data Processing Agreement · public HIPAA and BAA · public Risk profile
Data access level Internal
Impact level Moderate
Recovery time objective 4 hours
Recovery point objective 24 hours
Critical dependence Yes
Third party dependence Yes
Hosting Major cloud provider
See the questions Product security
Data security
Application security
AI
Governance and ethics
Legal
Infrastructure
Frequently asked
Do you train any AI models on customer data? View all 1Security practices
Access Control
Access is tightly monitored and controlled at our company. We are happy to provide more details about our access control practices upon request.
Endpoint Security
We follow industry best practices for endpoint security. We are happy to provide more details about our endpoint security practices upon request.
Network Security
We protect our corporate network against external and internal threats.
Corporate Security
We implement internal measures and practices to maintain a high standard of security.
Policies
Our information security policies are reviewed and approved annually. Please contact us for more details.
Security Grades
We are constantly monitoring the security of our website. We will post our grades from public security rating agencies when they become available.
Incident Response
We have a dedicated team that responds to security incidents. We are happy to provide more details about our incident response practices upon request.
Risk Management
We have a dedicated team that manages security risks. We are happy to provide more details about our risk management practices upon request.
Asset Management
We have strict asset management policies in place to ensure that all assets are accounted for and secure.
BC/DR
We have a business continuity plan in place to ensure that we can continue to operate in the event of a disaster.
Training
We provide security awareness training to all employees to ensure that they are aware of security best practices.
Change Management
We have a change and configuration management process in place to ensure that changes are properly reviewed and approved.
Physical and Environment
We have physical and environmental controls in place to ensure that our data centers are secure and reliable.
Continuous Monitoring
We continuously monitor our systems for security threats and vulnerabilities. We are happy to provide more details about our continuous monitoring practices upon request.
Updates
2026-09 Trust Center moved in-house; the SOC 2 Type II report is available on request.
2026-06 ElevenLabs added to the subprocessor list for AI voice narration.
Questions? security@glitter.io
Subprocessors
The third parties that may process customer data on Glitter’s behalf, what each one does, which data it handles, and where it is located. The list is Annex III of the Data Processing Addendum and is kept current on the legal page.
Data Processing Agreement
Glitter AI provides standard Data Processing Agreements for enterprise customers upon request. Available at glitter.io/legal/dpa with GDPR compliance requirements, data protection obligations, and cross-border transfer safeguards for EU data processing.
Data Subject Requests
Glitter AI processes data subject access and correction requests via support@glitter.io with 30-day response time. Handles GDPR and privacy rights including data portability, deletion, and rectification under established privacy policy procedures.
Master Services Agreement
Glitter AI provides Master Service Agreements available for enterprise customers upon request.
Privacy Policy
Glitter AI’s privacy-by-design policy protects customer PII across cloud-hosted SaaS platform. Includes data redaction features, consent management, data subject rights, and SOC 2 Privacy Criteria compliance with quarterly reviews by Security Officer.
Service-Level Agreement
Glitter AI maintains target system availability of 99.9% as documented in internal capacity management procedures. Incident response includes defined SLA remediation times based on severity levels with monitoring and performance tracking through Sentry and capacity management processes.
Terms of Service
Glitter AI’s comprehensive Terms of Use and Subscription Terms covering service description, payment terms, data ownership, security commitments, acceptable use policy, intellectual property rights, and user responsibilities. Available publicly at website.