Guide About Partial Delivary(postpaid)
When a customer places an order, it first appears on the Dispatch screen. From there, the dispatcher assigns the order to an available rider—such as Adhi, who is currently online. Once the rider checks in, they receive a delivery notification and promptly accept the order. The rider then proceeds to pick up the items, starts their bike, and heads toward the delivery location. Upon arriving at the customer’s location, the rider inspects the package and discovers that one item is missing. To handle this, they navigate to the piece review screen, adjust the quantity to reflect the missing item, and click on proceed. The system then prompts them to provide a reason for the adjustment. In this case, the rider selects Missing Item and clicks NEXT twice to continue.
After the rider confirms the reason for the adjustment, the system automatically recalculates the bill—charging the customer only for the items that were actually delivered. For instance, if one item was missing, the final bill might be updated to ₹80 instead of the original amount. The rider clicks on CONTINUE and proceeds to the item verification step, where they are required to take a photo of the delivered items as proof. Once the photo is taken, the rider completes the delivery and returns to the hub. However, because of the missing item, the system temporarily restricts the rider from receiving new orders until the issue is resolved. The rider then files a complaint with the manager regarding the deduction.
To address this, the manager logs into the system and accesses the Finance Operations section from the dashboard. They navigate to Rider Reconciliation, select the rider who filed the complaint, and click on Consignment Balance. After selecting the relevant order number, the manager reviews and reconciles the financial discrepancy caused by the missing item. Once the reconciliation is completed and the amount is adjusted in the system, the rider is once again eligible to receive new order assignments.
This workflow is an example of a partial delivery—a process designed to ensure both customer satisfaction and rider accountability. It allows the system to adapt to real-world challenges like missing items while maintaining transparent billing and proper record-keeping. Rider reconciliation ensures that any financial discrepancies are fairly resolved, allowing operations to continue smoothly without disputes or delays. Partial deliveries are an essential part of last-mile logistics, providing the flexibility needed to handle unexpected issues efficiently.
Here we assign the order to available rider.
There he accepts the order .
Then in piece review screen he decreses the quantity of items that are missing.
there he check for that specific option .
In this case it is missing item so he click missing item option.
cost of missing items so the bill amount is 80/-
for order allocation due to missing item costs.
The rider then files a complaint with the manager.
