The Bottom Line
Scribe and Glitter AI both try to solve the same problem: getting your processes documented without burning hours on it. How they go about it, though? That’s where things diverge.
Scribe is, at its heart, a screenshot tool. Click on something, get a screenshot. Type something, it logs it. Works okay for basic workflows. The issue is reliability. Users on Reddit have called out a recurring bug where the desktop app records an entire workflow and then… nothing. Empty. One user summed it up: “I have recorded and completed the same process 15 or so times now—95% of them show up as a blank scribe with ‘no steps.’” The auto-redaction also has a tendency to miss sensitive stuff that really should have been caught.
Glitter AI works differently. It picks up everything: clicks, hover actions, what you say out loud, the whole context of what’s happening on screen. Then the AI puts together a guide that’s actually ready to publish. No polishing required. The whole process runs about 11x faster than doing it manually.
Put simply: Scribe gives you ingredients. Glitter gives you the finished meal.
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Platform Overview
Both platforms help you document processes, but they take pretty different approaches.
With Glitter AI, you get publish-ready SOPs right out of the gate.
Glitter works with naturally recorded workflows. The AI picks up the full context of what you say and do, then builds complete, accurate guides from that.
You can also convert existing video recordings into guides. Works on web, desktop, or mobile.
For enterprises: Glitter tends to be a solid fit if you want straightforward pricing, standard contracts, and consistent rates (up to 5x cheaper than Scribe).
Scribe handles basic screenshot + click capture.
By their own admission, AI isn't central to what they do. That means it misses actions, like when you hover over something while explaining it.
If basic capture is enough and you don't mind filling in gaps yourself, Scribe might work for you.
For enterprises: Scribe fits if your organization needs lengthy procurement processes, legal redlines, and custom contracts. Just be ready to pay quite a bit more (up to 5x).
At a Glance
A quick look at what's different between Scribe and Glitter AI.
Pro pricing
Create guides with screenshots
Sensitive data redaction
Speech-to-text (talk to create)
Video-to-guide conversion
Captures hover explanations
Original video preserved
Desktop app (free plan)
Mobile capture
Multi-language support
SOC 2 Type II
Never trains AI on your data
Core Features
How Glitter AI and Scribe stack up on the features that matter for creating and publishing guides.
How does guide capture work?
Just work naturally.
Everything you say and do gets captured and becomes a publish-ready SOP in seconds. Screenshots, hover explanations, voice narration, the works. About 11x faster than the traditional approach.
Plan ahead, and don't forget to click.
Only what you click becomes a screenshot. Miss a click? Gone. Hover over something while explaining? That context vanishes. Users also flag a recurring problem: the desktop app sometimes produces "blank scribes" with nothing captured.
What exactly is captured?
Everything you say and do.
Beyond screenshots, clicks, and typing, Glitter catches what you explain while hovering over things (happens more than you'd think), what you say out loud, and the original video of your whole workflow.
Clicks and keystrokes only.
Hover over something and explain it? Missed. Original recording? Lost.
What is the output?
Written guide (SOP) and original video recording (if you want it)
Written guide (SOP) only. The original video recording doesn't get saved.
Does it do speech-to-text? (talk to create a guide)
Yes. Talk naturally, works in 99 languages.
Advanced AI transcription. Just explain things as you go and it turns your words into structured steps. Works in 99 languages on all plans.
Old-school dictation.
You have to pause and speak before each action. Mistakes need manual fixing. It's English-only on self-serve plans (enterprise gets up to 10 languages).
Can I create guides from videos?
Yes. Drop in any video, get a guide.
Upload a video and you'll get a structured, step-by-step guide. Works with screen recordings, meeting recordings, even live footage.
No. Not supported.
This feature doesn't exist. You need to install a browser extension or desktop app and record yourself.
Does it work on desktop, web, and mobile?
Yes. Web, desktop, and mobile via video-to-guide.
Glitter covers web (Chromium browsers), desktop (via app), and mobile (through video-to-guide) on all plans, including free.
Limited platforms, and reliability is a question mark.
Desktop and mobile are paid plans only. There's also that "blank scribe" bug users report, where the desktop app fails to save anything: "I have recorded and completed the same process 15 or so times now—95% of them show up as a blank scribe." Free plan is browser only (Chrome/Edge).
Try Glitter AI for Free
Create up to 10 guides for free - no credit card required. Turn any workflow into searchable, step-by-step documentation. Fast, accurate, and yours to try today.
Security & Privacy
Can I redact sensitive information?
Yes. On paid plans.
Glitter supports on-device blur and cloud-based redaction on paid plans to keep sensitive stuff out of your guides.
Yes, but reliability is hit or miss.
Scribe has manual redaction on Pro, auto-redaction on Enterprise only. One Capterra reviewer: "Auto redaction feature needs improvement (set ours to auto redaction all private information and it doesn't redact anything except the first name)."
Is it SOC 2 compliant?
Yes, SOC 2 Type II.
Glitter AI is SOC 2 Type II compliant, so we meet strict security standards for data protection.
Check our trust center for details.
Yes, SOC 2 Type II.
Scribe also has SOC 2 Type II compliance, meeting industry-standard security requirements.
Does it ever use my data for AI training?
No. Never.
Your data is yours. We've never used customer content to train AI, and we never will. No third parties either. Core commitment.
More on our AI security and privacy practices.
Not entirely clear.
Scribe says: "Scribe's customer data is not retained, processed, or in any other manner used to train, fine-tune, or develop 3rd party AI algorithms." What they don't say: whether they use your data to train their own internal AI.
Business & Support
How much does it cost?
$16-20/month.
Simple: $20/month, or $16/month annually. One user, one price. No hidden fees. Downgrade to free with one click.
$23-29/month for individuals.
Pro Personal is $23/month (annual) or $29/month (monthly). That "$12/month" on their site? You need 5+ seats, annual to get that.
What about enterprise pricing?
Transparent and up to 5x cheaper.
Standard contracts, consistent pricing, fast sales process. No haggling, no confusing grids. If you value transparency, this is probably a better fit.
Custom contracts, negotiated pricing (up to 5x more).
Expect a longer sales cycle with opaque "grid" pricing. One user got quoted $18,000/year for 5 users ($300/user/month) when they just needed SSO: "I feel like this was a bait and switch." Works if you need RFPs and redlines, but brace for sticker shock. Users also report sales going silent during demos.
What kind of support do I get?
Chat support, direct founder access.
See the chat at the bottom right? That goes straight to me, Yuval, the founder. No bots, no tickets. Real support from a real person.
Standard channels, mixed reviews.
Support goes through email or forms. Some users report getting ghosted. One Reddit user: "I tried getting a demo on three different occasions, all scheduled, and got ghosted. They don't have a clue what they are doing. I can't imagine what their support would be like."
Pricing & Plans
How Glitter AI and Scribe pricing compares, from feature access to price transparency.
Glitter AI – Pricing Takeaways:
- Up to 20% cheaper than Scribe for individuals ($16-20/mo vs $23-29/mo).
- Up to 5x cheaper for enterprises. Transparent pricing, no haggling.
- Key features available on free plan (10 guides), including desktop app and AI.
- Simple pricing: one price per user. No hidden fees.
- No custom contracts. Standard terms, even for enterprise.
Up to 5x cheaper with transparent, no-hassle pricing.
Scribe – Pricing Takeaways:
- Free plan is limited to browser (Chrome/Edge) and basic features.
- Desktop and mobile require paid plans. Users report reliability issues.
- Individual access runs $23-29/month per seat.
- That $12/month pricing? Only for 5+ users, annual ($60/mo minimum).
- Enterprise reportedly up to 5x more ($18K/year for 5 seats). One user: "It's not really enterprise without the upgraded plan that allows SCIM which prices it out of our budget."
Higher costs, unclear enterprise pricing, reliability concerns.
Glitter AI – Pricing Takeaways:
- Up to 20% cheaper than Scribe for individuals ($16-20/mo vs $23-29/mo).
- Up to 5x cheaper for enterprises. Transparent pricing, no haggling.
- Key features available on free plan (10 guides), including desktop app and AI.
- Simple pricing: one price per user. No hidden fees.
- No custom contracts. Standard terms, even for enterprise.
Up to 5x cheaper with transparent, no-hassle pricing.
Scribe – Pricing Takeaways:
- Free plan is limited to browser (Chrome/Edge) and basic features.
- Desktop and mobile require paid plans. Users report reliability issues.
- Individual access runs $23-29/month per seat.
- That $12/month pricing? Only for 5+ users, annual ($60/mo minimum).
- Enterprise reportedly up to 5x more ($18K/year for 5 seats). One user: "It's not really enterprise without the upgraded plan that allows SCIM which prices it out of our budget."
Higher costs, unclear enterprise pricing, reliability concerns.
Try Glitter AI for Free
Create 10 guides total for free, no credit card required. Use Glitter AI to document any process across desktop or web apps (Chromium browsers only). 11x faster than traditional methods.
So... which one should you choose?
Both tools get the job done. They're just built for different people. Here's the honest breakdown:
Choose Glitter AI if you...
Choose Glitter AI if you want AI that captures everything you say and do, not just clicks, and delivers publish-ready guides right away. About 11x faster than traditional methods. You get platform support (Chromium browsers, desktop via app, mobile via video-to-guide) on all plans, video-to-guide conversion, and transparent pricing up to 20% cheaper (up to 5x less for enterprise). Plus: 99 languages, direct founder support, and a clear commitment to never train AI on your data.
Don't choose Glitter AI if you...
Don't choose Glitter AI if your organization requires lengthy procurement processes or custom contracts. Our terms are the same for everyone: simple, transparent, public. Also: Chromium browsers only (no Safari or Firefox), no GIF export, no offline recording, no on-premise.
Choose Scribe if you...
Choose Scribe if basic click-and-screenshot docs work for you and you don't mind more manual editing. Desktop and mobile need paid plans, there's no video-to-guide, and multi-language stays English-only unless you're on enterprise. Scribe can work if your org needs custom contracts and RFPs, though expect to pay up to 5x more for that flexibility. Note: users frequently report desktop reliability issues (blank scribes) and auto-redaction failures.
Don't choose Scribe if you...
Don't choose Scribe if you need AI-powered documentation that captures everything, if you want genuinely transparent pricing, or if budget matters (enterprise can run up to 5x more, with reports of $18K/year for 5 users). Also avoid if you need reliable desktop capture or accurate auto-redaction. Users report issues with both.
Choose Glitter AI if you...
Choose Glitter AI if you want AI that captures everything you say and do, not just clicks, and delivers publish-ready guides right away. About 11x faster than traditional methods. You get platform support (Chromium browsers, desktop via app, mobile via video-to-guide) on all plans, video-to-guide conversion, and transparent pricing up to 20% cheaper (up to 5x less for enterprise). Plus: 99 languages, direct founder support, and a clear commitment to never train AI on your data.
Don't choose Glitter AI if you...
Don't choose Glitter AI if your organization requires lengthy procurement processes or custom contracts. Our terms are the same for everyone: simple, transparent, public. Also: Chromium browsers only (no Safari or Firefox), no GIF export, no offline recording, no on-premise.
Choose Scribe if you...
Choose Scribe if basic click-and-screenshot docs work for you and you don't mind more manual editing. Desktop and mobile need paid plans, there's no video-to-guide, and multi-language stays English-only unless you're on enterprise. Scribe can work if your org needs custom contracts and RFPs, though expect to pay up to 5x more for that flexibility. Note: users frequently report desktop reliability issues (blank scribes) and auto-redaction failures.
Don't choose Scribe if you...
Don't choose Scribe if you need AI-powered documentation that captures everything, if you want genuinely transparent pricing, or if budget matters (enterprise can run up to 5x more, with reports of $18K/year for 5 users). Also avoid if you need reliable desktop capture or accurate auto-redaction. Users report issues with both.
Real customer reviews
Genuine feedback from real customers ❤️
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
