The Bottom Line
ScreenSteps and Glitter AI tackle the same problem: helping teams create process documentation and knowledge base content. But how they get there? Totally different philosophies.
ScreenSteps positions itself as a knowledge operations platform. It targets customer support teams, call centers, and training departments who need structure. You get desktop and web editors for building step-by-step guides, plus built-in screenshot tools. The platform really centers on managing large knowledge bases with consistent formatting and enabling team collaboration around documentation.
Glitter AI takes an AI-first path. Rather than typing everything out manually, you record your screen and voice. The AI then produces publish-ready guides complete with screenshots, steps, and explanations. Got existing videos lying around? Those can become documentation too.
Here’s what it boils down to: ScreenSteps makes sense if your team needs a content management system with collaboration features and structured authoring workflows. Glitter AI fits better when you want documentation created faster through AI, without getting tangled up in traditional knowledge management platforms.
Platform Overview
Both platforms help you document processes, but they come at the problem from different angles.
With Glitter AI, you get AI-powered documentation creation.
Record your screen and voice naturally. Glitter's AI captures everything you say and do, then automatically generates a structured step-by-step guide with screenshots. You can also convert existing videos into documentation. Works on web (Chromium browsers), desktop, and mobile via video-to-guide. Free plan includes 10 guides total.
Glitter tends to be a good fit for individuals, small teams, and enterprises that want fast, accurate documentation without the complexity of traditional knowledge management systems.
ScreenSteps is a knowledge operations platform for teams.
It's built for customer support, training, and documentation teams that need structured content authoring with desktop (Mac/Windows) and web editors. The desktop editor with automatic screenshot capture is a key differentiator. Features include decision trees (Workflows), interactive checklists, course creation, and a contextual Sidekick browser extension that embeds guides into apps like Salesforce and Zendesk.
ScreenSteps works best for mid-size to large organizations (minimum 15-25 users depending on plan) that need a centralized knowledge base with version control and team collaboration.
At a Glance
Quick comparison of the key differences between ScreenSteps and Glitter AI.
Starting price
Pro pricing
AI-powered guide creation
Video-to-guide conversion
Voice narration capture
Free plan available
Single-user license
Desktop app
Mobile capture
Multi-language support
Screenshot annotation
SOC 2 Type II
Who Is Each Tool Built For?
ScreenSteps targets organizations with established customer support or training teams. Look at their pricing structure: minimum of 15-25 users depending on which plan you pick (Answer plan requires 25 users minimum at $250/mo, Guide plan needs at least 15 users at $300/mo). That tells you right away this isn’t designed for individuals or very small teams. Where ScreenSteps shines is when you have multiple documentation authors, need workflow approvals, and want integrations with enterprise systems like Salesforce, Zendesk, or NetSuite.
Glitter AI works for anyone who creates documentation, whether you’re a solo founder documenting your product or part of a large enterprise team. The free plan gives you 10 guides total with full platform access (web, desktop, mobile support via video-to-guide), and paid plans start at just one user for $16-20/month. Because AI handles the heavy lifting, you don’t need dedicated documentation managers. Pretty much anyone can create quality guides just by recording their workflow.
Content Creation
How do you actually create documentation with each tool?
How does guide creation work?
Record and let AI do the work.
Just work naturally. Record your screen and voice. Glitter's AI captures everything you say and do, then automatically generates a structured step-by-step guide with screenshots. No manual formatting needed.
Manual authoring with integrated screenshots.
Use the desktop or web editor to write content and take screenshots. The built-in screen capture tool makes it easy to annotate and insert images. You control every aspect of the formatting and structure.
Can I create guides from existing videos?
Yes! Drop in any video.
Upload screen recordings, meeting videos, or even live footage. Glitter's AI analyzes the video and generates a complete step-by-step guide automatically.
No. Manual creation only.
ScreenSteps has "Clarify AI" (Create, Transform, Assistant) that can import and convert existing text documentation into their format. But it doesn't create guides from recordings or videos. You have to manually author new content using their desktop or web editor.
Does it capture voice explanations?
Yes. Speak naturally in 99 languages.
Glitter uses advanced AI transcription to capture your spoken explanations and turn them into written steps. Works in 99 languages on all plans.
No voice capture.
ScreenSteps doesn't record or transcribe voice. All content has to be typed manually in the editor. The focus is on text-based documentation with screenshots.
How long does it take to create a guide?
Seconds. Just record once.
Record your workflow naturally. Glitter generates the complete guide in seconds, 11x faster than traditional manual methods. Typical workflow: record for 2-5 minutes, get a publish-ready guide instantly.
Faster than traditional tools, but still manual.
ScreenSteps' desktop editor with automatic screenshot sequence capture makes it faster than traditional methods. You walk through the process once, capturing screenshots automatically, but you still need to write descriptions and format content manually. Some users also note friction when transitioning between desktop and web editors: "I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it."
What platforms can I capture from?
Web, desktop, and mobile support via video-to-guide.
Browser extension (Chromium browsers) for web apps, desktop app for native software, and video upload for mobile app documentation. Mobile support works through video-to-guide conversion, not dedicated mobile apps.
Desktop and web authoring tools.
Desktop editor available for Windows and Mac with automatic screenshot sequence capture. Web-based editor works in browsers. No mobile capture capability or dedicated mobile app. Many users request this: "We can not deploy the Screensteps on all of the devices. We wish we could use it on a mobile device as well."
Try Glitter AI for Free
Create up to 10 guides for free - no credit card required. Turn any workflow into searchable, step-by-step documentation. Fast, accurate, and yours to try today.
Knowledge Management Features
Compare how each platform handles organizing and managing documentation.
What knowledge base features are included?
Simple organization with sharing.
Organize guides into workspaces and folders. Share via link, embed on websites, or export. The focus is on making documentation easy to create and share, not enterprise knowledge management.
Full knowledge operations platform.
Hierarchical content organization, version control, custom templates, workflow articles (decision trees), interactive checklists, course creation, and robust search with AI Search and keyword tagging. The Sidekick browser extension provides contextual help within apps like Salesforce and Zendesk. Built for managing hundreds or thousands of articles, though as users note: "There are some formatting limits" and "Nested formatting was something that would be helpful for us."
Does it support team collaboration?
Yes. Share workspaces with team members.
Invite team members to workspaces, collaborate on guides, and manage permissions. Simple collaboration for teams of any size.
Yes. Built for team collaboration.
Multiple authors can work at the same time with version control. Track changes, maintain revision history, and keep documentation accurate across large teams.
What integrations are available?
API and embed options.
REST API for custom integrations. Embed guides anywhere with iframe or share via link. The focus is on flexibility rather than pre-built integrations.
Enterprise integrations included.
Integrates with Zendesk, Salesforce, Marketo, NetSuite, Slack, Microsoft Teams, and other enterprise systems. The Sidekick browser extension (Chrome/Edge) provides contextual access to guides directly within web applications where employees work, reducing context switching.
Can I create courses and training paths?
Not currently a focus.
Glitter focuses on creating and sharing documentation. Training and course features aren't part of the platform. You can organize guides into sequences, but there's no formal learning management.
Yes. Built-in course creation.
Create custom courses and learning paths directly in the knowledge base. Assign courses, track progress, and send reminders. Works well for onboarding and training programs. Available on Enterprise plan only.
Security & Compliance
Is it SOC 2 compliant?
Yes, SOC 2 Type II compliant.
Glitter AI is SOC 2 Type II compliant, meeting rigorous security standards for data protection and privacy. Visit our trust center for full details.
Yes, SOC 2 Service Organization.
ScreenSteps is also SOC 2 compliant, meeting industry-standard security requirements for enterprise customers.
Can I redact sensitive information?
Yes, on paid plans.
Sensitive data redaction is available on paid plans only (not free). Glitter supports both on-device blur (before upload) and cloud-based redaction to protect sensitive information in your guides.
Screenshot editing supported.
You can blur or edit screenshots within the ScreenSteps editor to remove sensitive data before publishing.
Does it use my data for AI training?
No. Never.
Your data is yours. We never have, and never will, use your content to train AI models. Learn more about our AI security and privacy practices.
No AI training on customer data.
ScreenSteps states: "ScreenSteps does not use ANY user data or interactions to train AI models. Every interaction, template, and prompt is private to your account." Their Clarify AI suite (Create, Transform, Assistant) helps with content creation and optimization without using your data for training.
The Pricing Reality
Pricing is where these two tools diverge sharply. ScreenSteps and Glitter AI clearly serve different market segments.
ScreenSteps doesn’t offer a free plan or single-user licenses. Their Answer plan starts at $10/user/month with a minimum of 25 users (that’s $250/month minimum). The Guide plan with additional features runs $20/user/month with a 15-user minimum ($300/month). So you’re looking at a minimum of $3,000-$3,600 per year before you can even get started. Implementation fees range from free (self-serve) to around $5,000 for their “Standard” setup, with custom “Accelerated” pricing when ScreenSteps handles the heavy lifting.
One user put it bluntly in their G2 review: “Maybe the price can start with a smaller range for small companies.” The pricing model makes sense for what ScreenSteps actually is: an enterprise knowledge operations platform. If you’re a mid-size company with dedicated support or training teams, the per-user cost becomes reasonable. But if you’re a startup, small team, or individual, ScreenSteps probably prices you out.
Glitter AI goes the opposite direction with pricing accessible to individuals and teams of any size. The free plan includes 10 guides total with full platform access (web, desktop, mobile via video-to-guide) and AI-powered guide creation. Pro plans start at $16-20/month for a single user, which works out to 92% cheaper than ScreenSteps’ entry point.
For enterprises, Glitter offers transparent pricing starting at $8,000/year with no custom contracts. ScreenSteps uses custom enterprise pricing with a 20-user minimum.
Pricing & Plans
See how ScreenSteps and Glitter AI pricing compares, from entry-level access to enterprise.
Glitter AI – Pricing Takeaways:
- Free plan with 10 guides total, no credit card required.
- Single-user licenses available starting at $16-20/month.
- 92% cheaper entry point than ScreenSteps ($16-20/mo vs $250/mo minimum).
- Transparent enterprise pricing, no haggling or opaque grids.
- No minimum user requirements, perfect for individuals and small teams.
Accessible pricing for teams of any size, from free to enterprise.
ScreenSteps – Pricing Takeaways:
- No free plan available.
- No single-user licenses, minimum 15-25 users required ($250/mo minimum).
- Entry price: $3,000/year minimum (Answer plan, 25 users).
- Implementation fees: Free (self-serve) to $5,000 (Standard) or custom (Accelerated).
- Good fit if you have 15+ users and need enterprise knowledge management.
Enterprise pricing starting at $3,000/year with 25-user minimum.
Glitter AI – Pricing Takeaways:
- Free plan with 10 guides total, no credit card required.
- Single-user licenses available starting at $16-20/month.
- 92% cheaper entry point than ScreenSteps ($16-20/mo vs $250/mo minimum).
- Transparent enterprise pricing, no haggling or opaque grids.
- No minimum user requirements, perfect for individuals and small teams.
Accessible pricing for teams of any size, from free to enterprise.
ScreenSteps – Pricing Takeaways:
- No free plan available.
- No single-user licenses, minimum 15-25 users required ($250/mo minimum).
- Entry price: $3,000/year minimum (Answer plan, 25 users).
- Implementation fees: Free (self-serve) to $5,000 (Standard) or custom (Accelerated).
- Good fit if you have 15+ users and need enterprise knowledge management.
Enterprise pricing starting at $3,000/year with 25-user minimum.
Try Glitter AI for Free
Create 10 guides for free, no credit card required. Use Glitter AI to document any process across desktop or web apps. Fast, accurate, and yours to try today.
So... which one should you choose?
Both tools are good at what they do. They just serve different needs. Here's the honest breakdown:
Choose Glitter AI if you...
Choose Glitter AI if you want AI-powered documentation creation that works in seconds, not hours. You'll get video-to-guide conversion, voice narration capture, and full platform support (web, desktop via Chromium browsers, mobile via video-to-guide) on all plans, including free (10 guides total). Great for individuals, small teams, and enterprises that want fast documentation without the overhead of traditional knowledge management. 92% cheaper to get started ($16-20/mo vs $250/mo minimum), with transparent pricing and no minimum user requirements.
Don't choose Glitter AI if you...
Don't choose Glitter AI if you need advanced knowledge operations features like workflow approvals, decision trees, built-in course creation, or deep integrations with enterprise help desk systems like Zendesk or Salesforce. Also, Glitter only supports Chromium browsers (no Safari or Firefox) and doesn't have dedicated mobile apps. Glitter focuses on making documentation creation effortless, not managing complex knowledge bases with hundreds of authors.
Choose ScreenSteps if you...
Choose ScreenSteps if you need a full knowledge operations platform for customer support, training, or documentation teams. Works well if you have 15+ users, need structured content authoring with version control, want integrations with Zendesk/Salesforce, and require features like course creation, workflow articles (decision trees), interactive checklists, and the contextual Sidekick browser extension. The desktop editor with automatic screenshot capture is highly praised. The investment makes sense for established teams that need centralized knowledge management.
Don't choose ScreenSteps if you...
Don't choose ScreenSteps if you're an individual, small team, or startup. There's no free plan, no single-user license, and minimum pricing of $3,000/year plus potential implementation fees up to $5,000. Also skip it if you want AI-powered guide creation from recordings, video-to-guide conversion, or voice capture. ScreenSteps lacks a dedicated mobile app, which users consistently complain about: 'We can not deploy the Screensteps on all of the devices. We wish we could use it on a mobile device as well.'
Choose Glitter AI if you...
Choose Glitter AI if you want AI-powered documentation creation that works in seconds, not hours. You'll get video-to-guide conversion, voice narration capture, and full platform support (web, desktop via Chromium browsers, mobile via video-to-guide) on all plans, including free (10 guides total). Great for individuals, small teams, and enterprises that want fast documentation without the overhead of traditional knowledge management. 92% cheaper to get started ($16-20/mo vs $250/mo minimum), with transparent pricing and no minimum user requirements.
Don't choose Glitter AI if you...
Don't choose Glitter AI if you need advanced knowledge operations features like workflow approvals, decision trees, built-in course creation, or deep integrations with enterprise help desk systems like Zendesk or Salesforce. Also, Glitter only supports Chromium browsers (no Safari or Firefox) and doesn't have dedicated mobile apps. Glitter focuses on making documentation creation effortless, not managing complex knowledge bases with hundreds of authors.
Choose ScreenSteps if you...
Choose ScreenSteps if you need a full knowledge operations platform for customer support, training, or documentation teams. Works well if you have 15+ users, need structured content authoring with version control, want integrations with Zendesk/Salesforce, and require features like course creation, workflow articles (decision trees), interactive checklists, and the contextual Sidekick browser extension. The desktop editor with automatic screenshot capture is highly praised. The investment makes sense for established teams that need centralized knowledge management.
Don't choose ScreenSteps if you...
Don't choose ScreenSteps if you're an individual, small team, or startup. There's no free plan, no single-user license, and minimum pricing of $3,000/year plus potential implementation fees up to $5,000. Also skip it if you want AI-powered guide creation from recordings, video-to-guide conversion, or voice capture. ScreenSteps lacks a dedicated mobile app, which users consistently complain about: 'We can not deploy the Screensteps on all of the devices. We wish we could use it on a mobile device as well.'
Real customer reviews
Genuine feedback from real customers ❤️
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
