Scribe vs Glitter AI
Both tools turn workflows into guides. But one uses AI to capture everything you say and do, while the other mostly just tracks clicks. Here's an honest look at how they compare.
The Bottom Line
Scribe and Glitter AI both try to solve the same problem: getting your processes documented without burning hours on it. How they go about it, though? That's where things diverge.
Scribe is, at its heart, a screenshot tool. Click on something, get a screenshot. Type something, it logs it. Works okay for basic workflows. The issue is reliability. Users on Reddit have called out a recurring bug where the desktop app records an entire workflow and then... nothing. Empty. One user summed it up: "I have recorded and completed the same process 15 or so times now—95% of them show up as a blank scribe with 'no steps.'" The auto-redaction also has a tendency to miss sensitive stuff that really should have been caught.
Glitter AI works differently. It picks up everything: clicks, hover actions, what you say out loud, the whole context of what's happening on screen. Then the AI puts together a guide that's actually ready to publish. No polishing required. The whole process runs about 11x faster than doing it manually.
Put simply: Scribe gives you ingredients. Glitter gives you the finished meal.
Platform Overview
Both platforms help you document processes, but they take pretty different approaches.
With Glitter AI, you get publish-ready SOPs right out of the gate.
Glitter works with naturally recorded workflows. The AI picks up the full context of what you say and do, then builds complete, accurate guides from that.
You can also convert existing video recordings into guides. Works on web, desktop, or mobile.
For enterprises: Glitter tends to be a solid fit if you want straightforward pricing, standard contracts, and consistent rates (up to 5x cheaper than Scribe).
Scribe handles basic screenshot + click capture.
By their own admission, AI isn't central to what they do. That means it misses actions, like when you hover over something while explaining it.
If basic capture is enough and you don't mind filling in gaps yourself, Scribe might work for you.
For enterprises: Scribe fits if your organization needs lengthy procurement processes, legal redlines, and custom contracts. Just be ready to pay quite a bit more (up to 5x).
At a Glance
A quick look at what's different between Scribe and Glitter AI.
Core Features
How Glitter AI and Scribe stack up on the features that matter for creating and publishing guides.How does guide capture work?
Just work naturally.
Everything you say and do gets captured and becomes a publish-ready SOP in seconds. Screenshots, hover explanations, voice narration, the works. About 11x faster than the traditional approach.
Plan ahead, and don't forget to click.
Only what you click becomes a screenshot. Miss a click? Gone. Hover over something while explaining? That context vanishes. Users also flag a recurring problem: the desktop app sometimes produces "blank scribes" with nothing captured.
What exactly is captured?
Everything you say and do.
Beyond screenshots, clicks, and typing, Glitter catches what you explain while hovering over things (happens more than you'd think), what you say out loud, and the original video of your whole workflow.
Clicks and keystrokes only.
Hover over something and explain it? Missed. Original recording? Lost.
What is the output?
Written guide (SOP) and original video recording (if you want it)
Written guide (SOP) only. The original video recording doesn't get saved.
Does it do speech-to-text? (talk to create a guide)
Yes. Talk naturally, works in 99 languages.
Advanced AI transcription. Just explain things as you go and it turns your words into structured steps. Works in 99 languages on all plans.
Old-school dictation.
You have to pause and speak before each action. Mistakes need manual fixing. It's English-only on self-serve plans (enterprise gets up to 10 languages).
Can I create guides from videos?
Yes. Drop in any video, get a guide.
Upload a video and you'll get a structured, step-by-step guide. Works with screen recordings, meeting recordings, even live footage.
No. Not supported.
This feature doesn't exist. You need to install a browser extension or desktop app and record yourself.
Does it work on desktop, web, and mobile?
Yes. Web, desktop, and mobile via video-to-guide.
Glitter covers web (Chromium browsers), desktop (via app), and mobile (through video-to-guide) on all plans, including free.
Limited platforms, and reliability is a question mark.
Desktop and mobile are paid plans only. There's also that "blank scribe" bug users report, where the desktop app fails to save anything: "I have recorded and completed the same process 15 or so times now—95% of them show up as a blank scribe." Free plan is browser only (Chrome/Edge).
Security & Privacy
Can I redact sensitive information?
Yes. On paid plans.
Glitter supports on-device blur and cloud-based redaction on paid plans to keep sensitive stuff out of your guides.
Yes, but reliability is hit or miss.
Scribe has manual redaction on Pro, auto-redaction on Enterprise only. One Capterra reviewer: "Auto redaction feature needs improvement (set ours to auto redaction all private information and it doesn't redact anything except the first name)."
Is it SOC 2 compliant?
Yes, SOC 2 Type II.
Glitter AI is SOC 2 Type II compliant, so we meet strict security standards for data protection.
Check our trust center for details.
Yes, SOC 2 Type II.
Scribe also has SOC 2 Type II compliance, meeting industry-standard security requirements.
Does it ever use my data for AI training?
No. Never.
Your data is yours. We've never used customer content to train AI, and we never will. No third parties either. Core commitment.
More on our AI security and privacy practices.
Not entirely clear.
Scribe says: "Scribe's customer data is not retained, processed, or in any other manner used to train, fine-tune, or develop 3rd party AI algorithms." What they don't say: whether they use your data to train their own internal AI.
Business & Support
How much does it cost?
$16-20/month.
Simple: $20/month, or $16/month annually. One user, one price. No hidden fees. Downgrade to free with one click.
$23-29/month for individuals.
Pro Personal is $23/month (annual) or $29/month (monthly). That "$12/month" on their site? You need 5+ seats, annual to get that.
What about enterprise pricing?
Transparent and up to 5x cheaper.
Standard contracts, consistent pricing, fast sales process. No haggling, no confusing grids. If you value transparency, this is probably a better fit.
Custom contracts, negotiated pricing (up to 5x more).
Expect a longer sales cycle with opaque "grid" pricing. One user got quoted $18,000/year for 5 users ($300/user/month) when they just needed SSO: "I feel like this was a bait and switch." Works if you need RFPs and redlines, but brace for sticker shock. Users also report sales going silent during demos.
What kind of support do I get?
Chat support, direct founder access.
See the chat at the bottom right? That goes straight to me, Yuval, the founder. No bots, no tickets. Real support from a real person.
Standard channels, mixed reviews.
Support goes through email or forms. Some users report getting ghosted. One Reddit user: "I tried getting a demo on three different occasions, all scheduled, and got ghosted. They don't have a clue what they are doing. I can't imagine what their support would be like."
Pricing & Plans
How Glitter AI and Scribe pricing compares, from feature access to price transparency.
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Glitter AI – Pricing Takeaways:
- Up to 20% cheaper than Scribe for individuals ($16-20/mo vs $23-29/mo).
- Up to 5x cheaper for enterprises. Transparent pricing, no haggling.
- Key features available on free plan (10 guides), including desktop app and AI.
- Simple pricing: one price per user. No hidden fees.
- No custom contracts. Standard terms, even for enterprise.
/mo
/mo
/mo
Scribe – Pricing Takeaways:
- Free plan is limited to browser (Chrome/Edge) and basic features.
- Desktop and mobile require paid plans. Users report reliability issues.
- Individual access runs $23-29/month per seat.
- That $12/month pricing? Only for 5+ users, annual ($60/mo minimum).
- Enterprise reportedly up to 5x more ($18K/year for 5 seats). One user: "It's not really enterprise without the upgraded plan that allows SCIM which prices it out of our budget."
So... which one should you choose?
Both tools get the job done. They're just built for different people. Here's the honest breakdown:Choose Glitter AI if you...
Choose Glitter AI if you want AI that captures everything you say and do, not just clicks, and delivers publish-ready guides right away. About 11x faster than traditional methods. You get platform support (Chromium browsers, desktop via app, mobile via video-to-guide) on all plans, video-to-guide conversion, and transparent pricing up to 20% cheaper (up to 5x less for enterprise). Plus: 99 languages, direct founder support, and a clear commitment to never train AI on your data.
Don't choose Glitter AI if you...
Don't choose Glitter AI if your organization requires lengthy procurement processes or custom contracts. Our terms are the same for everyone: simple, transparent, public. Also: Chromium browsers only (no Safari or Firefox), no GIF export, no offline recording, no on-premise.
Choose Scribe if you...
Choose Scribe if basic click-and-screenshot docs work for you and you don't mind more manual editing. Desktop and mobile need paid plans, there's no video-to-guide, and multi-language stays English-only unless you're on enterprise. Scribe can work if your org needs custom contracts and RFPs, though expect to pay up to 5x more for that flexibility. Note: users frequently report desktop reliability issues (blank scribes) and auto-redaction failures.
Don't choose Scribe if you...
Don't choose Scribe if you need AI-powered documentation that captures everything, if you want genuinely transparent pricing, or if budget matters (enterprise can run up to 5x more, with reports of $18K/year for 5 users). Also avoid if you need reliable desktop capture or accurate auto-redaction. Users report issues with both.
Real customer reviews
Genuine feedback from real customers ❤️
This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!
Tim M.
May 3, 2025
Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.
Kim W.
December 18, 2024
This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.
Erez A.
January 9, 2025
Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!
Dustin R.
March 8, 2025
This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!
Sarah
January 28, 2025
I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.
Emily W.
February 15, 2025
Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.
Jens A.
April 12, 2025
So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!
John
January 9, 2025
This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!
Tim M.
May 3, 2025
Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.
Kim W.
December 18, 2024
This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.
Erez A.
January 9, 2025
Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!
Dustin R.
March 8, 2025
This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!
Sarah
January 28, 2025
I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.
Emily W.
February 15, 2025
Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.
Jens A.
April 12, 2025
So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!
John
January 9, 2025
This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!
Tim M.
May 3, 2025
Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.
Kim W.
December 18, 2024
This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.
Erez A.
January 9, 2025
Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!
Dustin R.
March 8, 2025
This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!
Sarah
January 28, 2025
I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.
Emily W.
February 15, 2025
Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.
Jens A.
April 12, 2025
So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!
John
January 9, 2025
Frequently Asked Questions
What is Glitter AI and how does it work?
Glitter AI helps you create step-by-step guides, SOPs, and documentation effortlessly. Simply record yourself carrying out a process and Glitter AI will automatically transform it into a step-by-step guide complete with screenshots and text based on what you said while recording.
Glitter provides apps for both desktop and browser to capture your screen and microphone, or you can upload an existing video of anything – even of a real-life process like assembling a product or operating a machine.
Glitter AI automatically captures screenshots and uses AI to transform your spoken explanation into a professional written guide. What normally takes hours or days now takes just a few minutes!
Can I upload existing videos to create guides?
Yes! Our new video-to-guide feature lets you convert ANY video into a step-by-step guide - including:
- Zoom and Microsoft Teams recordings
- Screen recordings from any source
- Live footage (not just software!)
- Mobile screen recordings
Just upload your video and our AI intelligently identifies each step and creates professional documentation automatically.
Do you have a desktop app and browser extension?
Yes to both! And they're included in the free plan:
• Desktop App (Mac/Windows) - Capture ANY application on your computer (Excel, Photoshop, SAP, etc.)
• Chrome Extension - Perfect for web-based processes and SaaS tools or any website.
Works with Chrome, Edge, Arc, Brave, and other Chromium browsers.
Does Glitter AI support mobile?
Yes! Through our video-to-guide feature:
- Record your mobile screen (iOS or Android)
- Upload the recording to Glitter AI
- Our AI converts it into step-by-step documentation
Perfect for mobile app tutorials and processes!
What languages does Glitter AI support?
Glitter AI supports 99 languages:
- Create guides in any language - Speak in your native language while recording
- Output in any language - Guides can be written in virtually any language
- Auto-translation - Record in one language and automatically translate to another
The complete list of languages: English, Spanish, Mandarin Chinese, Hindi, Arabic, Bengali, Portuguese, Russian, Japanese, Marathi, Telugu, Punjabi, Turkish, Korean, Malay, French, German, Vietnamese, Tamil, Cantonese, Urdu, Javanese, Italian, Gujarati, Hausa, Persian, Polish, Kannada, Indonesian, Pashto, Malayalam, Odia, Burmese, Uzbek, Sindhi, Ukrainian, Kurdish, Nepali, Filipino, Fulah, Romanian, Amharic, Igbo, Azerbaijani, Dutch, Cebuano, Somali, Thai, Khmer, Swahili, Assamese, Lingala, Greek, Hungarian, Kazakh, Chichewa, Shona, Czech, Swedish, Hebrew, Catalan, Serbian, Xhosa, Belarusian, Bulgarian, Tajik, Afrikaans, Armenian, Ganda, Danish, Mongolian, Croatian, Northern Sotho, Finnish, Norwegian, Slovak, Luo, Wolof, Kyrgyz, Umbundu, Georgian, Lao, Lithuanian, Bosnian, Slovenian, Galician, Macedonian, Occitan, Latvian, Irish, Estonian, Welsh, Maltese, Kabuverdianu, Luxembourgish, Icelandic, Asturian, Māori and Zulu.
How can I share or export my guides?
You have complete control over your content:
- Share via link - Send to anyone, no account needed
- Export formats - PDF, HTML, Markdown, Smart Copy-to-Clipboard (Pro plan and above)
- Privacy controls - Keep private, share with specific people, or make public
- Embed anywhere - Add to your website, knowledge base, or LMS
- Copy to clipboard - Paste into any platform
Does Glitter AI integrate with other tools?
Yes! Glitter AI works with your existing tools:
Available Now:
- Export to any platform - Use PDF, HTML, or Markdown formats
- Embed anywhere - Add guides to any website or tool that supports embeds
- Copy & paste - Transfer content to any documentation platform
You can export or embed to a variety of platforms:
- Confluence
- Intercom
- Notion
- Zendesk
- And hundreds more!
What export formats do you support?
You can easily export your Glitter guides to a variety of platforms:
- HTML
- Markdown
- Smart Copy-to-Clipboard
Smart Copy-to-Clipboard is a feature that automatically converts dynamic content into static images which makes it easy to copy and paste into any platform.
What's included in the free plan?
Our generous free plan includes:
- 10 guides
- Desktop app and Chrome extension
- Basic editing features
- Share via link
- Perfect for trying Glitter AI
Pro Plan and above add:
- Unlimited guides
- 60 minutes time limit per guide
- Convert videos to guides
- On-device blur / redact for sensitive information
- Advanced exports (PDF, Markdown, HTML, etc.)
- Secure embed guides without making them public
- Advanced screenshot editing
- Priority support
Is my data secure?
Yes. Here's how we keep your data secure:
- SOC 2 Type II compliant - We meet rigorous security standards for data protection and privacy. Request SOC 2 reports and learn more about how we handle privacy and security at our trust center
- Enterprise-grade security - AES-256 encryption at transit and at rest
- Your data stays yours - Not used for AI training or sold to third parties
- Guides are private by default - Only you can access your guides unless you share them
- On-device blurring / redaction - on desktop, so no sensitive data is sent to the cloud
Does Glitter AI use my data to train AI models?
No. Never.
Your data is yours. We never have, and never will, use your content to train AI models. This is a core commitment we make to every customer and is legally binding in our terms.
We also opt out of allowing any third-party AI providers to use customer data for training, and require that all customer data is deleted within 30 days of processing.
Learn more on our AI Security & Privacy page and trust center.
How is Glitter AI different from other documentation tools?
Glitter AI offers several unique capabilities that set it apart:
Magic Article: Automatic Speech-to-Text + AI:
- Transcribes what you say AS you record and includes it in the guide
- AI cleans up your speech, removing filler words and creating professional text
- No need to add text after recording - it's all done automatically (you can edit everything)
Advanced Video-to-Guide Conversion:
- Uses cutting-edge large language models to understand video contents
- Automatically identifies steps, actions, and important information
- Works with any video - screen recordings, meetings, or live footage
Desktop Support on Free Tier:
- Full desktop app included in our free plan (many competitors charge for this)
- Capture ANY application, not just web browsers
- On-device blurring / redaction of sensitive information
Other screen recorders just output videos. Other guide creation tools capture clicks. Glitter AI combines: video (+ clicks and keyboard events), voice narration, and smart AI to create professional documentation - fast.
Who uses Glitter AI?
Thousands of teams across industries:
- IT Departments - Document software procedures and technical processes
- Operations Teams - Create SOPs and standardize workflows
- Customer Success - Build help articles and onboarding guides
- HR Teams - Document employee training and processes
- Educators - Develop course materials and tutorials
- Consultants - Deliver professional documentation to clients
- Anyone who's tired of spending hours on documentation!