Trainn vs Glitter AI
Both platforms create training videos and guides, but they serve different purposes. Trainn is built for customer education academies. Glitter AI is built for process documentation. Here's how they compare.
The Bottom Line
Trainn and Glitter AI both help teams create training content, but honestly, they're solving different problems entirely.
Trainn is a customer education platform that comes with a built-in LMS (Learning Management System). SaaS companies use it to build full training academies for external customers, complete with courses, certifications, assessments, and learner management. Chargebee acquired them in March 2025, and the product focuses on video creation with AI voiceovers and course management.
Glitter AI takes a different approach as a process documentation platform. Teams use it to capture and share internal workflows, SOPs, and how-to guides quickly. The AI turns any workflow, whether it's a screen recording, voice narration, or an existing video, into publish-ready documentation 11x faster than doing it the traditional way.
Here's the key difference: Trainn is for customer-facing training programs. Glitter AI is for internal documentation and knowledge sharing.
Platform Overview
Different tools for different jobs - here's how they compare.
Glitter AI helps you document processes instantly.
Record your screen and voice, and the AI generates a step-by-step guide with screenshots. All automatic. You can also upload any existing video and get a structured guide in seconds.
Works well for internal documentation, employee onboarding, support teams, and knowledge bases. Available on web and desktop (Chromium browsers), plus mobile support through video-to-guide conversion.
Trainn helps you build customer training academies.
Create training videos with their screen recorder and video editor, then organize them into courses with assessments and certifications. Launch a branded LMS for your customers.
Works well for customer education, SaaS companies with external training needs, and teams building structured learning programs. Primarily focused on web-based video creation.
At a Glance
Quick comparison of the key differences between Trainn and Glitter AI.
Core Features
See how Glitter AI and Trainn compare on core features for creating training content.What is each tool designed for?
Process documentation and internal knowledge sharing.
Glitter AI is built for teams who need to capture and share workflows, SOPs, and how-to guides fast. It's a good fit for internal documentation, support teams, and knowledge bases.
Customer education and external training programs.
Trainn is built for SaaS companies that want to create structured training academies for customers, complete with courses, certifications, and learner management.
How does content creation work?
Record naturally, get instant documentation.
Just work through your process the way you normally would. Narrate what you're doing out loud, and Glitter captures everything. The AI turns it into a publish-ready guide with screenshots, steps, and video in seconds.
Record, then edit with their video editor.
Use Trainn's Chrome extension to record your screen as you work. The recording gets split into clips based on your actions. Then you edit with their video editor to trim, add AI voiceover, and add subtitles.
Can I convert existing videos into guides?
Yes! Drop in any video and get a guide. Automatically.
Upload any video, whether it's screen recordings, meeting recordings, or even live footage, and get a fully structured, step-by-step guide with timestamps and screenshots.
Limited. Upload supported, but no auto-conversion to guides.
Trainn lets you upload existing videos and content (MP4, PDF), but it's really focused on video hosting and course creation rather than automatically converting videos into step-by-step guides.
Does it support speech-to-text?
Yes. AI transcription in 99 languages.
Speak naturally as you work, and Glitter's AI automatically transcribes and structures your explanation into steps. Works in 99 languages on all plans.
AI voiceover, but not speech-to-text capture.
Trainn offers AI-generated voiceovers (text-to-speech) in 30+ languages for videos you've already created. But it doesn't capture your voice as you record to generate the guide.
What platforms does it support?
Web and desktop. Mobile via video upload.
Glitter works on Chromium browsers (Chrome, Edge) for web apps, has a desktop app for native software (Windows/Mac), and handles mobile through video-to-guide conversion. No Safari, Firefox, or dedicated mobile apps though.
Web-based recording only.
Trainn uses a Chrome/Edge extension for screen recording. No desktop app, no mobile app. You're limited to recording browser-based workflows.
Does it include an LMS for training courses?
No. Focused on documentation, not course management.
Glitter is designed for creating and sharing process documentation, not building training academies. You can organize guides in folders and share them via links or embed them in your knowledge base.
Yes. Full LMS with courses, certifications, and assessments.
Trainn includes a zero-code academy builder with course management, learner tracking, assessments, certifications, SSO, and custom branding. It's a solid choice for structured customer training programs.
Important: Trainn Was Acquired by Chargebee
In March 2025, Trainn was acquired by Chargebee, a major subscription management platform. Chargebee has committed to continuing the product and roadmap, but this does introduce some things worth thinking about:
What it means for buyers:
- Stability: Now backed by a larger company with more resources
- Integration: Likely deeper integration with Chargebee's ecosystem over time
- Roadmap risk: Product development may end up prioritizing Chargebee customers over standalone users
- Long-term focus: Trainn is now part of a larger suite, not a standalone neutral platform
If you're evaluating Trainn, it's worth considering whether you're comfortable with a product that's now part of a larger subscription management ecosystem versus a focused, independent documentation tool like Glitter AI.
Who Is Each Tool Built For?
Understanding your use case matters quite a bit here. These tools serve fundamentally different needs.
Trainn is best for:
- Customer Success teams at SaaS companies who need to train external customers at scale
- Product teams building customer onboarding programs with structured courses
- Customer education managers who need learner tracking, certifications, and assessments
- Teams that need an LMS for external-facing training academies
Glitter AI is best for:
- Operations teams documenting internal processes and SOPs
- Support teams creating help articles and troubleshooting guides
- IT and engineering teams capturing technical workflows
- Trainers and managers onboarding employees with quick how-to guides
- Anyone who needs instant documentation without course management overhead
Content Management
How do I organize content?
Simple folders and sharing.
Organize guides in folders, share via public links, embed in your knowledge base or Notion. Built for teams that need fast access to documentation, not complex learning paths.
Course builder with structured learning paths.
Organize videos into courses, create learning paths for different roles, add assessments and certifications. Full LMS functionality for structured training programs.
Can I track who views my content?
Analytics on views and engagement.
See who viewed your guides and track engagement. Useful for understanding what documentation gets the most use.
Advanced learner management and analytics.
Track learner progress, course completion, assessment scores, and certification status. Full LMS analytics for monitoring customer training success.
What about branding?
Custom branding on all paid plans.
Remove Glitter branding and use your own logo, colors, and domain. Simple and included from the start.
Custom branding available on Scale and Enterprise plans.
Custom branding is included on higher-tier plans. Users have reported that removing watermarks may require additional add-ons. Full white-label branding is available on Enterprise plans.
Ease of Use
How easy is it to get started?
Instant setup. Create your first guide in 5 minutes.
Install the Chrome extension or desktop app, hit record, and start working. The AI handles the rest. No configuration needed.
Moderate setup. Requires learning the video editor.
Users report that "at the beginning, it can be a little confusing to get a hold of the different features" (G2 Review). The slide-based video editing workflow takes time to master, though it is simpler than timeline-based editors.
How long does it take to create content?
Seconds. Guides are ready as soon as you finish recording.
The AI generates your guide instantly. No editing required unless you want to make changes. Works well for teams that need documentation now.
Minutes to hours. Depends on editing needs.
One user reported reducing "documentation video production from roughly 9 hours to 2 hours per video" (G2 Review). Trainn speeds up video creation quite a bit, but you'll still need to do some editing.
What about performance?
Fast processing and quick publishing.
Guides are generated in seconds. Video processing typically completes in under 2 minutes. Publish as soon as processing is done.
Slow processing for longer videos.
Users report that "some of the longer videos take a lot of time to get processed" (GetApp Review) and that "after recording, it took almost 90-120 seconds to generate the final video output" (G2 Review). Performance can drag with longer content.
Pricing & Plans
See how Glitter AI and Trainn pricing plans compare - from individual users to enterprise teams.
/mo
/mo
/mo
/year
Glitter AI – Pricing Takeaways:
- 92% cheaper than Trainn for individual users ($16/mo annual vs $200/mo).
- Transparent pricing. No hidden MAU limits or usage-based fees.
- Free plan with 10 guides total (not monthly). Fully functional, not just a trial.
- Full access to core features on all plans, including desktop recording.
- No LMS complexity or customer education overhead. Pay only for documentation tools.
/14 days
/mo
/mo
/mo
Trainn – Pricing Takeaways:
- Starting price is $200/month ($2,400/year for annual). Much higher than Glitter.
- No free plan. Only a 14-day trial, then paid plans required.
- Hidden MAU limits: Scale includes only 100 monthly active users, Enterprise 250. Overages likely cost extra.
- Priced for customer education. Includes LMS, courses, and learner management for external customers.
- Worth it if you need a full training academy, but expensive for internal documentation needs.
Security & Compliance
What certifications and compliance does each tool have?
SOC 2 Type II, GDPR, and CCPA compliant.
Glitter AI maintains enterprise-grade security standards with regular audits and compliance certifications. Your data is encrypted at rest and in transit. Trust center at trust.glitter.io.
SOC 2 Type II, GDPR, and ISO 27001 compliant.
Trainn (now owned by Chargebee) maintains enterprise security certifications. Chargebee explicitly states they do not use customer data for training AI models.
What about SSO and enterprise authentication?
SAML/SSO available on Enterprise plans.
Single sign-on integration available for enterprise customers who need centralized authentication and access control.
SSO locked behind Enterprise tier ($39,900/year).
SAML/SSO is only available on the highest-priced Enterprise plan. This is a common "enterprise tax" that forces companies to pay 4x more to access basic security features.
Common Complaints
What do users complain about with Trainn?
N/A - This section focuses on Trainn feedback.
Performance, UX quirks, and confusing add-ons.
Common complaints include: "Some of the longer videos take a lot of time to get processed" (GetApp Review), "The downloading process and button is a little difficult to find" (GetApp Review), "The separate add-ons for Trainn and Trainn instant are confusing" (G2 Review), and "No automatic report generation. Users have to manually generate reports to gather updates" (JoinSecret Review). Users also mention occasional network errors and bugs.
What do users love about Trainn?
N/A - This section focuses on Trainn feedback.
AI voiceovers and time savings.
Users consistently praise: "It makes us look extremely smart" (G2 Review), the ability to update videos by editing text rather than re-recording, and "exceptional support" (G2 Review). One user reported reducing "video production from 9 hours to 2 hours per video" (G2 Review). The all-in-one platform helps prevent tech stack sprawl.
So... which one should you choose?
Both tools are solid options. But they're built for completely different use cases.Choose Glitter AI if you...
Choose Glitter AI if you need fast, AI-powered process documentation for internal teams. You'll get instant guides from any workflow (including existing videos), web and desktop recording (Chromium browsers), and transparent pricing that's 92% cheaper ($16/mo annual vs $200/mo). Works well for operations teams, support teams, IT, and anyone who needs quick how-to guides without the complexity of course management. No MAU limits or hidden fees.
Don't choose Glitter AI if you...
Don't choose Glitter AI if you need a full learning management system (LMS) with courses, certifications, assessments, and learner tracking for external customer training. Glitter is purpose-built for documentation, not structured training programs. Also skip it if you need Safari or Firefox support.
Choose Trainn if you...
Choose Trainn if you need to build a customer training academy for your SaaS product. You'll get a full LMS with course builder, assessments, certifications, learner management, and branded academy. Works well for Customer Success teams and Product teams building structured external training programs. The higher price ($200-$3,325/mo) is justified if you need LMS capabilities and can work within the MAU limits. Now backed by Chargebee.
Don't choose Trainn if you...
Don't choose Trainn if you just need quick process documentation for internal teams. You'll be paying for LMS features you don't need, and you'll hit strict MAU limits (100-250 users). Limited to web-based recording only, so no desktop or mobile capture. Processing can be slow, and there's no automatic video-to-guide conversion. Watch for add-on costs and hidden fees.
Real customer reviews
Genuine feedback from real customers ❤️
This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!
Tim M.
May 3, 2025
Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.
Kim W.
December 18, 2024
This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.
Erez A.
January 9, 2025
Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!
Dustin R.
March 8, 2025
This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!
Sarah
January 28, 2025
I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.
Emily W.
February 15, 2025
Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.
Jens A.
April 12, 2025
So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!
John
January 9, 2025
This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!
Tim M.
May 3, 2025
Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.
Kim W.
December 18, 2024
This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.
Erez A.
January 9, 2025
Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!
Dustin R.
March 8, 2025
This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!
Sarah
January 28, 2025
I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.
Emily W.
February 15, 2025
Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.
Jens A.
April 12, 2025
So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!
John
January 9, 2025
This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!
Tim M.
May 3, 2025
Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.
Kim W.
December 18, 2024
This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.
Erez A.
January 9, 2025
Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!
Dustin R.
March 8, 2025
This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!
Sarah
January 28, 2025
I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.
Emily W.
February 15, 2025
Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.
Jens A.
April 12, 2025
So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!
John
January 9, 2025
Frequently Asked Questions
What is Glitter AI and how does it work?
Glitter AI helps you create step-by-step guides, SOPs, and documentation effortlessly. Simply record yourself carrying out a process and Glitter AI will automatically transform it into a step-by-step guide complete with screenshots and text based on what you said while recording.
Glitter provides apps for both desktop and browser to capture your screen and microphone, or you can upload an existing video of anything – even of a real-life process like assembling a product or operating a machine.
Glitter AI automatically captures screenshots and uses AI to transform your spoken explanation into a professional written guide. What normally takes hours or days now takes just a few minutes!
Can I upload existing videos to create guides?
Yes! Our new video-to-guide feature lets you convert ANY video into a step-by-step guide - including:
- Zoom and Microsoft Teams recordings
- Screen recordings from any source
- Live footage (not just software!)
- Mobile screen recordings
Just upload your video and our AI intelligently identifies each step and creates professional documentation automatically.
Do you have a desktop app and browser extension?
Yes to both! And they're included in the free plan:
• Desktop App (Mac/Windows) - Capture ANY application on your computer (Excel, Photoshop, SAP, etc.)
• Chrome Extension - Perfect for web-based processes and SaaS tools or any website.
Works with Chrome, Edge, Arc, Brave, and other Chromium browsers.
Does Glitter AI support mobile?
Yes! Through our video-to-guide feature:
- Record your mobile screen (iOS or Android)
- Upload the recording to Glitter AI
- Our AI converts it into step-by-step documentation
Perfect for mobile app tutorials and processes!
What languages does Glitter AI support?
Glitter AI supports 99 languages:
- Create guides in any language - Speak in your native language while recording
- Output in any language - Guides can be written in virtually any language
- Auto-translation - Record in one language and automatically translate to another
The complete list of languages: English, Spanish, Mandarin Chinese, Hindi, Arabic, Bengali, Portuguese, Russian, Japanese, Marathi, Telugu, Punjabi, Turkish, Korean, Malay, French, German, Vietnamese, Tamil, Cantonese, Urdu, Javanese, Italian, Gujarati, Hausa, Persian, Polish, Kannada, Indonesian, Pashto, Malayalam, Odia, Burmese, Uzbek, Sindhi, Ukrainian, Kurdish, Nepali, Filipino, Fulah, Romanian, Amharic, Igbo, Azerbaijani, Dutch, Cebuano, Somali, Thai, Khmer, Swahili, Assamese, Lingala, Greek, Hungarian, Kazakh, Chichewa, Shona, Czech, Swedish, Hebrew, Catalan, Serbian, Xhosa, Belarusian, Bulgarian, Tajik, Afrikaans, Armenian, Ganda, Danish, Mongolian, Croatian, Northern Sotho, Finnish, Norwegian, Slovak, Luo, Wolof, Kyrgyz, Umbundu, Georgian, Lao, Lithuanian, Bosnian, Slovenian, Galician, Macedonian, Occitan, Latvian, Irish, Estonian, Welsh, Maltese, Kabuverdianu, Luxembourgish, Icelandic, Asturian, Māori and Zulu.
How can I share or export my guides?
You have complete control over your content:
- Share via link - Send to anyone, no account needed
- Export formats - PDF, HTML, Markdown, Smart Copy-to-Clipboard (Pro plan and above)
- Privacy controls - Keep private, share with specific people, or make public
- Embed anywhere - Add to your website, knowledge base, or LMS
- Copy to clipboard - Paste into any platform
Does Glitter AI integrate with other tools?
Yes! Glitter AI works with your existing tools:
Available Now:
- Export to any platform - Use PDF, HTML, or Markdown formats
- Embed anywhere - Add guides to any website or tool that supports embeds
- Copy & paste - Transfer content to any documentation platform
You can export or embed to a variety of platforms:
- Confluence
- Intercom
- Notion
- Zendesk
- And hundreds more!
What export formats do you support?
You can easily export your Glitter guides to a variety of platforms:
- HTML
- Markdown
- Smart Copy-to-Clipboard
Smart Copy-to-Clipboard is a feature that automatically converts dynamic content into static images which makes it easy to copy and paste into any platform.
What's included in the free plan?
Our generous free plan includes:
- 10 guides
- Desktop app and Chrome extension
- Basic editing features
- Share via link
- Perfect for trying Glitter AI
Pro Plan and above add:
- Unlimited guides
- 60 minutes time limit per guide
- Convert videos to guides
- On-device blur / redact for sensitive information
- Advanced exports (PDF, Markdown, HTML, etc.)
- Secure embed guides without making them public
- Advanced screenshot editing
- Priority support
Is my data secure?
Yes. Here's how we keep your data secure:
- SOC 2 Type II compliant - We meet rigorous security standards for data protection and privacy. Request SOC 2 reports and learn more about how we handle privacy and security at our trust center
- Enterprise-grade security - AES-256 encryption at transit and at rest
- Your data stays yours - Not used for AI training or sold to third parties
- Guides are private by default - Only you can access your guides unless you share them
- On-device blurring / redaction - on desktop, so no sensitive data is sent to the cloud
Does Glitter AI use my data to train AI models?
No. Never.
Your data is yours. We never have, and never will, use your content to train AI models. This is a core commitment we make to every customer and is legally binding in our terms.
We also opt out of allowing any third-party AI providers to use customer data for training, and require that all customer data is deleted within 30 days of processing.
Learn more on our AI Security & Privacy page and trust center.
How is Glitter AI different from other documentation tools?
Glitter AI offers several unique capabilities that set it apart:
Magic Article: Automatic Speech-to-Text + AI:
- Transcribes what you say AS you record and includes it in the guide
- AI cleans up your speech, removing filler words and creating professional text
- No need to add text after recording - it's all done automatically (you can edit everything)
Advanced Video-to-Guide Conversion:
- Uses cutting-edge large language models to understand video contents
- Automatically identifies steps, actions, and important information
- Works with any video - screen recordings, meetings, or live footage
Desktop Support on Free Tier:
- Full desktop app included in our free plan (many competitors charge for this)
- Capture ANY application, not just web browsers
- On-device blurring / redaction of sensitive information
Other screen recorders just output videos. Other guide creation tools capture clicks. Glitter AI combines: video (+ clicks and keyboard events), voice narration, and smart AI to create professional documentation - fast.
Who uses Glitter AI?
Thousands of teams across industries:
- IT Departments - Document software procedures and technical processes
- Operations Teams - Create SOPs and standardize workflows
- Customer Success - Build help articles and onboarding guides
- HR Teams - Document employee training and processes
- Educators - Develop course materials and tutorials
- Consultants - Deliver professional documentation to clients
- Anyone who's tired of spending hours on documentation!