Incident runbooks
Record the fix the first time an incident hits, so the next on-call engineer has a step-by-step runbook instead of a vague Slack thread.
e.g. How to recover a hung Citrix session for finance users
Turn 'how do I fix this' tickets into searchable runbooks
Glitter AI records the fix once and turns it into a step-by-step runbook your whole IT team can find, follow, and update. The fastest way to capture tribal knowledge across RDP sessions, Citrix apps, and legacy admin consoles.
50x
Same ticket, never again
99
Languages for global IT teams
5min
From fix to published runbook
The documentation problems IT and support teams face
Help desks ship tickets, not docs. The runbook always loses.
Runbooks live in one engineer's head
The senior admin who knows how to recover a stuck Citrix session is on PTO. The L1 tech opens a ticket. The L2 tech escalates. Three hours later someone Slacks the senior admin on vacation. None of it gets written down.
The same ticket gets resolved 50 times
Password resets, VPN configs, mailbox quotas, printer drivers — your team solves the same handful of problems every week and re-derives the fix every time. There's no searchable record because writing it up takes longer than fixing it.
New IT hires take weeks to ramp
New help desk techs shadow senior staff, take notes in Notion, and lose them. ServiceNow knowledge bases are skeletal. By the time someone is productive on legacy apps and RDP workflows, they've already forgotten half of what they learned.
Sensitive info leaks into screenshots
Manual screenshot tools mean usernames, ticket IDs, internal IPs, and customer names end up in your runbooks. Most IT teams either ship docs with PII in them or stop documenting altogether.
Try Glitter AI Free & Pay When You're Ready
Explore the full product on your own terms. When you're ready to upgrade, our paid plan starts at just $16/month, with no hidden fees or lock-ins.
How Glitter AI solves them
Record the fix while you fix it
Open the ticket, hit record, walk through the resolution. Glitter AI captures every click — across RDP, Citrix, web admin consoles, and legacy Windows apps — and produces a clean step-by-step runbook ready to attach to the ticket.
- Captures clicks, keystrokes, and window changes
- Works across RDP, Citrix, and legacy desktop apps
- Annotated screenshots with arrows and zoom
- Embedded video alongside written steps
Auto-blur sensitive info
Glitter AI masks usernames, ticket numbers, internal hostnames, and other sensitive fields automatically. Edit any frame to redact more before publishing, so runbooks are safe to share across your help desk and MSP clients.
- Auto-blur for PII and account names
- Manual redaction on any screenshot
- Edit text in steps without re-recording
- Role-based access for sensitive runbooks
Embed where IT actually lives
Drop runbooks into ServiceNow, Jira Service Management, Zendesk, Freshservice, or your wiki. Share a public link in the on-call channel. Export to PDF for change management approvals.
- Embeddable iframe for any ITSM tool
- Public share links with custom branding
- PDF export for change tickets and audits
- Searchable workspace for the whole team
Built for global IT and MSP teams
Translate runbooks into 99 languages while preserving screenshots and formatting. Critical for MSPs and global IT orgs running help desks across regions.
- One-click translation to 99 languages
- Screenshots stay aligned across locales
- Single source of truth, retranslate on update
- Team folders and role-based access
What IT and support teams ship with Glitter AI
Password reset and account provisioning SOPs
Standardize the most common L1 tickets — password resets, MFA enrollment, account provisioning — so every tech follows the same steps.
e.g. How to reset Okta MFA and re-enroll a user
Software install and configuration guides
Document new app rollouts and laptop setup steps once, then point every new ticket at the runbook.
e.g. How to install and configure the corporate VPN client
New IT hire onboarding
Build a self-serve ramp track for new help desk techs covering ticketing, ITSM tools, and the legacy apps you can't ship without.
e.g. How to triage and route tickets in ServiceNow
Change management runbooks
Capture the exact steps for risky changes — firewall edits, DNS swaps, AD schema updates — and attach them to the change ticket for review.
e.g. How to fail over the production database to the standby
MSP client procedures
Maintain client-specific runbooks for MSPs supporting dozens of customer environments, with separate folders and access per client.
e.g. How to provision a new user for [Client] in their hybrid AD
Try Glitter AI for Free
Create up to 10 guides for free - no credit card required. Turn any workflow into searchable, step-by-step documentation. Fast, accurate, and yours to try today.
Ready to give your team 36 hours back every month?
Join thousands of teams who've discovered the fastest way to create professional documentation
Start for Free
- Free forever plan
- No credit card required
FreeForever
FEATURES
- 10 guides
- Desktop and browser support
- Convert any video to a guide
- Export to PDF, HTML, Markdown
- Support for 99 languages
Frequently Asked Questions
How is Glitter AI different from Confluence, Notion, or IT Glue?
Confluence, Notion, and IT Glue are great storage layers — they're where runbooks live. Glitter AI is the production layer that fills them. You record the fix, Glitter AI generates the step-by-step runbook with screenshots and annotations, then you embed or paste it into Confluence, Notion, or IT Glue. Many IT teams use both.
Can Glitter AI capture workflows in RDP, Citrix, or legacy desktop apps?
Yes. Glitter AI records the desktop session, so it captures workflows across RDP, Citrix, legacy Windows admin consoles, and any web app. If you can see it on screen, Glitter AI can document it.
Does Glitter AI automatically blur sensitive information?
Yes. Auto-blur masks PII, usernames, ticket IDs, and other sensitive fields in screenshots. You can also manually redact any frame before publishing, which is critical for runbooks shared across help desks or with MSP clients.
Can I embed Glitter AI runbooks in ServiceNow, Jira, or Zendesk?
Yes. Every runbook has an embeddable iframe and a public share link. Drop it into ServiceNow knowledge articles, Jira Service Management, Zendesk Guide, Freshservice, or your internal wiki.
Is Glitter AI a good fit for MSPs supporting multiple clients?
Yes. MSPs use team folders and role-based access to keep client runbooks separate, then share branded public links or PDF exports with each client as needed.
How long does it take to create an IT runbook?
Most fixes that take 30–60 minutes to write up the old way take 3–5 minutes with Glitter AI. You record while you resolve the ticket, edit any sensitive frames, and publish.
Does Glitter AI support multilingual IT documentation?
Yes — one-click translation to 99 languages with screenshots and formatting preserved. Useful for global IT orgs and MSPs supporting non-English-speaking users.
Can Glitter AI export runbooks to PDF for change management?
Yes. Every runbook exports to a branded PDF with a cover page, which is ideal for attaching to change tickets, audits, and compliance reviews.
IT documentation software built for the way help desks actually work
Ask any IT team about their runbooks and you’ll get a wince. The senior sysadmin keeps half the institutional knowledge in their head. The help desk knowledge base? A graveyard of two-year-old articles. Every new hire burns their first month shadowing tickets and rediscovering fixes the team has already solved a hundred times. It’s not that people don’t care. Writing a runbook the old way just takes longer than resolving the ticket.
Glitter AI flips that. You record the resolution while you’re doing it, and the runbook writes itself.
Why IT runbook tools fail (and what changes with recording)
Confluence, Notion, IT Glue, SharePoint - all fine places to store runbooks. They’re just not great at producing them. The real choke point sits upstream: screenshotting, cropping, annotating, pasting into a doc, writing the steps. For every step. Across RDP, Citrix, and a half dozen legacy admin tools that don’t even play nicely with modern screenshot extensions.
Drop the cost of producing a runbook from 45 minutes to 5, and IT techs actually start writing them. The L1 who just resolved a Cisco AnyConnect issue records the fix and attaches it to the ticket. The L2 who finally cracked a stuck Citrix session writes it up before closing the change. The senior admin documents the AD schema change as part of the change request, not “once I’m back from PTO.”
Help desk documentation, change management, and MSP runbooks
You see the same pattern across IT use cases. Help desk teams reach for Glitter AI on the L1/L2 ticket fixes that come up 50 times a quarter - password resets, VPN configs, mailbox setup, printer drivers, MFA enrollment. Internal IT leans on it for new hire onboarding, software rollouts, and change management procedures that need a paper trail. MSPs use it for client-specific runbooks, with separate folders per client and PDF exports for anything client-facing.
Auto-blur is what closes the loop. A lot of IT teams stopped documenting because their old screenshots leaked usernames, ticket numbers, internal IPs, and customer names. Glitter AI masks those automatically, and you can manually redact any frame before publishing. Runbooks become safe to share across the team, with MSP clients, and in audit-ready PDFs.
Where Glitter AI fits with ServiceNow, Jira, Confluence, and IT Glue
Glitter AI isn’t trying to replace your ITSM platform or your wiki. It’s the production layer that actually fills them. Embed runbooks straight into ServiceNow knowledge articles, Jira Service Management how-to guides, Zendesk Guide categories, Freshservice solution articles, or paste them into Confluence and Notion. The teams that get the most out of it run all of the above - Glitter for capture, ServiceNow or Jira for ticketing, Confluence or IT Glue for the long-term knowledge base.
Whether you’re an IT Manager trying to wean your help desk off tribal knowledge, an MSP technician maintaining client runbooks, or a service desk lead onboarding new techs, Glitter AI is the IT runbook tool that turns “how do I fix this” tickets into documentation your team can actually find tomorrow.