Customer onboarding playbooks
Replace your 60-minute kickoff call with a self-serve onboarding flow customers can revisit on their own time.
e.g. How to set up your first project in [Your SaaS]
Build your help center by recording, not writing
Glitter AI turns one screen recording into a fully formatted help doc — screenshots, steps, captions, and translations included. The fastest way for customer success teams to onboard users onto your SaaS.
3-5x
Faster than screenshot + write
Multi-language
Auto-translation built in
99
Languages supported
Why CSMs hate writing help docs
You know your product cold. Documenting it shouldn't take a week per workflow.
Screenshot-and-write is a black hole
Capturing screens, cropping, annotating, pasting into Notion or Intercom, then writing the steps — a 5-minute workflow becomes a half-day project. Multiply that by 200 features.
Multilingual support docs never ship
Your customers are in France, the Netherlands, Germany, and the US. Translating help docs across locales manually is so painful that most teams just give up and ship English-only.
Docs go stale the moment you ship
Every product release breaks half your screenshots. Tools like Pendo or Whatfix lock you into in-app overlays — useful, but no help when customers search Google or your knowledge base.
CSMs become the bottleneck
VPs of Customer Success want self-serve onboarding. Instead, every customer pings their CSM with the same 20 questions because the help center is half-empty.
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How Glitter AI solves them
One recording becomes a full help article
Click record, walk through the workflow, click stop. Glitter AI generates a step-by-step guide with annotated screenshots, captions, and a video — ready to share or embed in your help center.
- Auto-detects every click and keystroke
- Smart screenshots with arrows and zoom
- Embedded video alongside written steps
- Edit text inline without re-recording
Multilingual help docs in one click
Glitter AI translates your guides into 99 languages while preserving formatting and screenshots. Built for SaaS teams with French, Dutch, German, and Spanish customer bases.
- One-click translation to 99 languages
- Screenshots stay aligned across locales
- Single source of truth — update once, retranslate
- Public share links per language
Publish anywhere customers actually look
Embed in Intercom, Zendesk, HelpScout, or your own site. Share a public link in a Slack channel. Export to PDF for enterprise customers who need offline copies.
- Embeddable iframe for any help center
- Public links with custom branding
- PDF export with cover page
- Works alongside Pendo or Whatfix in-app guides
Built for CSM team velocity
Workspace folders, team permissions, and reusable templates mean your whole CS org documents in the same voice.
- Team folders and role-based access
- Bulk edit across guides
- Comments and review workflow
- Analytics on guide views and engagement
What customer success teams ship with Glitter AI
Feature walkthroughs for product launches
Ship a help doc the same day the feature ships. CSMs record while QA is still running.
e.g. Using the new bulk import in Workmate
Multilingual help center articles
One English recording, translated into French, Dutch, and German on day one. Critical for SaaS teams selling across the EU.
e.g. Comment configurer un nouveau client dans votre CRM
Embeddable how-to guides
Drop Glitter AI guides into your help center, Intercom articles, Notion pages, or onboarding emails. One recording becomes a step-by-step guide customers can read, watch, or download — wherever they look for help.
e.g. Set up your first booking calendar
CSM-to-CSM enablement
Document internal playbooks for QBRs, escalations, and renewal motions so new CSMs ramp in days, not months.
e.g. How to run a 90-day customer health review
Partner enablement portals
Train resellers, integrators, and channel partners on your platform without endless 1:1 calls.
e.g. Reseller onboarding — provisioning a new tenant
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Create up to 10 guides for free - no credit card required. Turn any workflow into searchable, step-by-step documentation. Fast, accurate, and yours to try today.
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FEATURES
- 10 guides
- Desktop and browser support
- Convert any video to a guide
- Export to PDF, HTML, Markdown
- Support for 99 languages
Frequently Asked Questions
How is Glitter AI different from Pendo or Whatfix?
Pendo and Whatfix shine at in-app overlays and product analytics. Glitter AI is built for the help-doc layer — searchable articles, embeddable guides, PDF exports, and multilingual content. Many teams use both: Pendo or Whatfix for in-app nudges, Glitter for the knowledge base.
Can I embed Glitter AI guides in Intercom or Zendesk?
Yes. Every guide has an embeddable iframe and a public share link. Drop it into Intercom Articles, Zendesk Help Center, HelpScout, Notion, or your own help site.
Does Glitter AI support multilingual help docs?
Yes — one-click translation to 99 languages including French, Dutch, German, Spanish, Portuguese, and Japanese. Screenshots and formatting are preserved across locales, so you maintain a single source of truth.
How long does it take a CSM to create a guide?
Most workflows that take 30–60 minutes to document with screenshots and Notion take 3–5 minutes with Glitter AI. Fast-moving CSM teams can ship dozens of guides per quarter.
Can my whole customer success team collaborate?
Yes. Team workspaces include folders, role-based permissions, comments, and a review workflow so CSMs, trainers, and product marketers can work on the same library.
Does Glitter AI work for SaaS products with sensitive data?
Yes. Auto-blur masks customer PII, account names, and other sensitive fields in screenshots, and you can edit any frame before publishing.
What does pricing look like for a CSM team?
Most customer success teams choose annual billing on the team plan. Pricing scales by editor seats — viewers and customers reading the guides are always free.
Can I export guides to PDF for enterprise customers?
Yes. Every guide exports to a branded PDF with a cover page, ideal for enterprise customers who need offline copies for security review or internal training.
Customer success teams ship help docs faster with Glitter AI
The SaaS customer success playbook has barely changed in a decade. You hire CSMs, run kickoff calls, write help docs and internal SOPs in Notion or Intercom, and pray customers find them before they churn. Docs have always been the choke point.
Writing a help article the old way means bouncing between your product, several disconnected apps for capturing and marking up images, and a separate doc editor. For every step. Do that across 200 features and a dozen edge cases, and you start to see why most SaaS help centers feel perpetually 40% finished.
Why customer success teams are switching to recording
SaaS teams between 20 and 200 people tend to out-ship internal ops teams on documentation, often by a wide margin. The fastest-moving CSM teams can produce more help content in a quarter than most companies write in a year of “we should really write more docs” Slack messages.
The pattern shows up again and again: when a doc drops from a 30-minute job to a 3-minute one, CSMs actually do it. They write up the question they just answered on a call, the workflow a customer just got stuck on, the feature that shipped that morning.
Multilingual customer enablement
If you sell SaaS in Europe, your help center pretty much has to be multilingual. We see strong pull from French, Dutch, and German-speaking markets - field service software, payroll platforms, booking systems, recruitment tools, automotive CRMs. The shared pain is the same. A single English knowledge base doesn’t cut it when half your customers would rather read in their own language.
Glitter AI translates guides into 99 languages with one click. Screenshots stay aligned, formatting carries over, and you keep a single source of truth. When the product changes, you re-record once and retranslate.
Where Glitter AI fits with Pendo, Whatfix, and your help center
Glitter AI isn’t trying to replace in-app guidance tools like Pendo or Whatfix. It’s the layer most SaaS companies are missing - searchable, shareable, embeddable help articles that live in your knowledge base and show up on Google. Plenty of our customer success teams run all three: Pendo or Whatfix for product tours and tooltips, Intercom or Zendesk as the help center shell, and Glitter AI as the engine that actually fills it with content.
Maybe you’re a VP of Customer Success pushing your team toward self-serve onboarding. Maybe you’re a CSM who’s tired of answering the same five questions every week. Or a trainer building out partner enablement. Either way, Glitter AI is the customer onboarding software that finally makes “we should write a help doc for that” something your team actually follows through on.