Customer onboarding flows
Replace your 60-minute kickoff call with a self-serve onboarding playbook customers can revisit any time. Cut time-to-value without growing the CS team.
e.g. How to set up your first project in [Your SaaS]
The SaaS documentation tool that builds your help center while you click
Glitter AI turns one screen recording into a step-by-step help doc — screenshots, captions, video, and translations included. Customer success, product, onboarding, and sales enablement all ship faster on the same platform.
3-5x
Faster than screenshot + write
99
Languages supported
Multi-team
CSM, product, sales enablement
Why SaaS teams can't keep their docs up to date
Your product ships weekly. Your help center hasn't been updated since Q2.
Screenshot-and-write is killing your velocity
Capturing screens, cropping, annotating, and writing the steps in Notion or Intercom turns every 5-minute workflow into a half-day project. Multiply that by every feature in your product.
Docs go stale every release
You ship product weekly. Every release breaks half your screenshots and rewrites three workflows. Your help center is perpetually 40% finished and 60% out of date.
Pendo and Whatfix are priced for enterprise
In-app guidance tools start at five figures a year and lock you into overlay-only experiences. Most 20-200 person SaaS companies need a knowledge-base layer too — and a budget that fits a Series A.
International customers are stuck with English-only docs
Your customers are in France, the Netherlands, Germany, and Brazil. Translating help articles manually is so painful most teams ship English and hope for the best.
Try Glitter AI Free & Pay When You're Ready
Explore the full product on your own terms. When you're ready to upgrade, our paid plan starts at just $16/month, with no hidden fees or lock-ins.
How Glitter AI solves them
One recording becomes a full help article
Click record, walk through the workflow, click stop. Glitter AI generates a step-by-step guide with annotated screenshots, captions, and a video — ready to publish, embed, or share.
- Auto-detects every click and keystroke
- Smart screenshots with arrows and zoom
- Embedded video alongside written steps
- Edit text inline without re-recording
Ship in 99 languages on day one
Glitter AI translates guides into 99 languages while preserving formatting and screenshots. Built for SaaS teams with French, Dutch, German, and Spanish customer bases who can't wait weeks for localization.
- One-click translation to 99 languages
- Screenshots stay aligned across locales
- Single source of truth — update once, retranslate
- Public share links per language
Publish anywhere your customers actually look
Embed in Intercom, Zendesk, HelpScout, or your own marketing site. Drop a public link in a Slack channel. Export to PDF for enterprise security reviews and offline training.
- Embeddable iframe for any help center
- Public links with custom branding
- PDF export with cover page
- Works alongside Pendo or Whatfix in-app guides
One platform across CS, product, and sales
Customer success documents onboarding. Product documents new features. Sales records demos. Onboarding builds training. All in the same workspace, same voice, same library.
- Team folders and role-based access
- Bulk edit across guides
- Comments and review workflow
- Analytics on guide views and engagement
5 ways SaaS teams use Glitter AI
Feature walkthroughs for product launches
Ship a help doc the same day the feature ships. Product or CS records while QA is still running, and the help center is live before the announcement email.
e.g. Using the new bulk import in your dashboard
Embeddable how-to guides
Drop Glitter AI guides into your help center, Intercom articles, Notion pages, or onboarding emails. One recording becomes a step-by-step guide customers can read, watch, or download — wherever they look for help.
e.g. Set up your first booking calendar
Sales demo recordings
Record a personalized product walkthrough after every discovery call. Send the prospect a branded link they can forward to the rest of the buying committee.
e.g. Walkthrough for Acme — invoicing automation
Support knowledge base articles
Every ticket your team closes becomes a permanent answer in your help center. Deflect the next 100 tickets without writing a word.
e.g. Why didn't my webhook fire?
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Create up to 10 guides for free - no credit card required. Turn any workflow into searchable, step-by-step documentation. Fast, accurate, and yours to try today.
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FEATURES
- 10 guides
- Desktop and browser support
- Convert any video to a guide
- Export to PDF, HTML, Markdown
- Support for 99 languages
Frequently Asked Questions
How is Glitter AI different from Pendo or Whatfix?
Pendo and Whatfix shine at in-app overlays and product analytics. Glitter AI is built for the help-doc layer — searchable articles, embeddable guides, PDF exports, and multilingual content. Most SaaS teams run both: Pendo or Whatfix for in-app nudges, Glitter for the knowledge base.
How does Glitter AI compare to ScreenSteps?
ScreenSteps is a manual screenshot-and-annotate tool. Glitter AI automates the capture: you record once, and the steps, screenshots, and video are generated for you. Same output, a fraction of the time per article.
Can I embed Glitter AI guides in Intercom or Zendesk?
Yes. Every guide has an embeddable iframe and a public share link. Drop it into Intercom Articles, Zendesk Help Center, HelpScout, Notion, or your own help site.
Does Glitter AI support multilingual help docs?
Yes — one-click translation to 99 languages including French, Dutch, German, Spanish, Portuguese, and Japanese. Screenshots and formatting are preserved across locales, so you maintain a single source of truth.
How fast can a SaaS team actually create a guide?
Most workflows that take 30–60 minutes to document with screenshots and Notion take 3–5 minutes with Glitter AI. Fast-moving SaaS teams can ship dozens of help docs per quarter without burning out their CSMs.
Can the whole company collaborate in one workspace?
Yes. Team workspaces include folders, role-based permissions, comments, and review workflows so customer success, product, sales, and onboarding can all work from the same library.
Does Glitter AI work for SaaS products with sensitive data?
Yes. Auto-blur masks customer PII, account names, and other sensitive fields in screenshots, and you can edit any frame before publishing.
What does pricing look like for a 20-200 person SaaS company?
Most SaaS teams choose annual billing on the team plan. Pricing scales by editor seats — viewers and customers reading the guides are always free, which keeps the cost meaningfully below Pendo or Whatfix.
The SaaS documentation problem
Every SaaS company runs into the same wall. Product ships weekly. The help center is always behind. And the people who know the product best - CSMs, PMs, support leads - are the same people who have zero time to sit down and write articles. So docs sit half-finished. Customers ping support, support pings CSMs, CSMs ping product, and round it goes.
The old playbook was to throw bodies at it: hire technical writers, build a docs team, buy Pendo or Whatfix, run quarterly content sprints. For 20-200 person SaaS companies, that math has never really worked. Documentation budget competes with engineering, and engineering wins every time.
Why recording beats writing for SaaS
When the cost of a help article drops from a half-day to five minutes, something kind of obvious happens: the people closest to the product just write the doc themselves. A CSM captures the question she just answered on a call. A PM records the feature he shipped this morning. Support leads turn every closed ticket into a permanent answer in the knowledge base.
We see this pattern across our customer base. The fastest-moving SaaS teams ship more help content than internal-ops teams at companies ten times their size - often by an order of magnitude. That isn’t a writing problem. It’s a tooling problem, and recording fixes it.
Customer onboarding software that scales with the product
Customer onboarding is where SaaS companies bleed the most ARR. Every extra week of slow time-to-value pushes renewal risk up and expansion down. The teams winning at onboarding tend to be the ones with self-serve playbooks customers can run on their own time, in their own language, at their own pace.
Glitter AI is built for that workflow. Record the onboarding flow once, translate to French, Dutch, and German, embed in Intercom, drop a public link in the welcome email. Update the recording when the product changes and every translation refreshes alongside it. No content sprint required.
Where Glitter AI fits with Pendo, Whatfix, and your stack
Glitter AI isn’t trying to replace in-app guidance tools. Pendo and Whatfix are very good at overlays, tooltips, and product analytics. They’re not built for searchable, shareable, embeddable help content - and they cost a lot more than most Series A SaaS companies want to spend on docs.
Most of our SaaS customers run all three layers side by side: Pendo or Whatfix for in-app nudges, Intercom or Zendesk as the help center shell, and Glitter AI as the engine that fills it. Customer success owns onboarding playbooks. Product owns feature walkthroughs. Sales owns demo recordings. Support owns the knowledge base. One platform, one library, one recording per workflow.
Maybe you’re a SaaS founder who keeps hearing “the docs aren’t great.” Maybe you’re a VP of Customer Success pushing toward self-serve onboarding. Maybe you’re a product GM tired of writing release notes nobody reads. Glitter AI is the customer education tool that finally makes shipping documentation feel about as fast as shipping product.