Stop Paying for Viewer Seats: Share Documentation Freely

Your documentation shouldn't come with a user tax

So you're using one of our competitors... You've spent hours creating the perfect guide. It's comprehensive, clear, and exactly what your team needs. Nice!

But then you realize: to share it with the 500 people at your company, you need to create 500 viewer accounts.

And pay for EACH one.

What a nightmare.

The Hidden Cost of "Viewer Seats"

• Create a guide for your team ✓
• Need to share it with customers? → Create viewer accounts
• Want it in your help center? → More viewer accounts
• Embedding in your LMS? → Even more viewer accounts
• Bill arrives → 💸💸💸

The real problems nobody talks about:

🔐 Access Management Hell "Sarah from support needs access." "Wait, what's Tom's email again?" "Did we remove Mike's access when he left?" Managing hundreds of viewer accounts isn't documentation - it's a full-time job.

💰 Costs That Scale... Badly Your documentation gets better as more people use it. But with per-viewer pricing, your costs explode. Success literally becomes more expensive.

🚧 Barriers to Knowledge Sharing "Sorry, we're at our viewer limit. Can you share your login?" Sound familiar? When sharing guides costs money, knowledge stays siloed.

So you think... I'm not paying for viewer seats - I'll just embed my guide my LMS / Team Portal:

🔗 Want to embed guides in your LMS, help center, or customer portal? Get ready to make them public.

I'll say it again: public. As in, viewable by anyone.

No way your security team lets you do this.

There's a Better Way: Secure Embed with Glitter

With Glitter AI, your guides go everywhere - without the viewer tax

Secure Embed Links Generate token-protected links that work anywhere. Your LMS, help center, internal wiki, customer portal. And those tokens are secure and revokable.

Domain Whitelisting Control exactly where your guides can be viewed. Perfect for internal documentation that stays internal, or customer guides that stay on your support site (coming soon!)

Zero Required Viewer Accounts Glitter lets you create and pay for viewer seats if you choose to - but only if you want people to log into Glitter directly to view your guides. Store your company knowledge someplace else? Just pay for creator seats.

One Price, Unlimited Sharing Pay for creators who make guides. Glitter's enterprise plan has the option for uncapped, unlimited viewer seats. Finally, pricing that makes sense, even for really large organizations.

See the Difference

The Old Way

The Glitter AI Way

10 creators + 500 viewers = 510 paid seats

10 creators = 10 paid seats

Manage 500+ user accounts

Manage 10 creator accounts

"We need IT to create your account"

"Here's the link"

Embedded guides = more seats to pay

Embedded guides = same price

Scaling hurts your budget

Scaling helps your team

Perfect for Teams Who Need to Share Everywhere

🎓 Learning & Development

Embed guides directly in your LMS. Train thousands without paying per learner.

💬 Customer Support

Add guides to your help center. Support unlimited customers at one fixed price.

🏢 Enterprise IT

Integrate with your ITSM platform. Every employee gets access, not just those with "viewer seats."

📚 Knowledge Management

Build a true knowledge base. No artificial limits on who can learn.

How It Works

1. Create Your Guide

Use Glitter's powerful editor to build perfect documentation

2. Generate Secure Links

Create token-protected embed links with one click

3. Share Everywhere, Securely

Embed in your tools, share with your team, support your customers - no limits

Start Sharing Without Limits

Your documentation is meant to be shared. Your budget shouldn't suffer for it.

Try Glitter Free • No credit card required • Import your existing guides • See the savings immediately

Questions? Let's chat. Just head over to our pricing page and ask for an Enterprise Pricing quote.

Frequently Asked Questions

Why do documentation tools charge for viewer seats?

Most documentation platforms treat every user the same - whether they're creating content or just reading it. This pricing model originated when documentation tools were primarily internal wikis where most users had editing permissions. However, it creates significant cost barriers for organizations sharing documentation with large audiences like customers, students, or company-wide teams where the vast majority are read-only users.

What are the hidden costs of viewer seat pricing?

Beyond the direct per-seat fees, viewer seat models create three major hidden costs: administrative overhead from managing hundreds or thousands of user accounts, barriers to knowledge sharing when teams hit viewer limits, and security risks when users share login credentials to avoid purchasing additional seats. For a company with 500 employees viewing documentation, this can mean managing 500 separate accounts and potentially paying for each one, even though most never create content.

How do secure embed tokens work for documentation sharing?

Secure embed tokens are unique authentication strings that allow you to control access to embedded documentation without requiring user accounts. When you generate a token for a guide, you can embed it in any platform (LMS, help center, intranet) using that token. The token validates access without exposing your content publicly, and you can revoke or regenerate tokens at any time to maintain security - effectively giving you the security of access control without the overhead of managing individual user accounts.

What's the difference between public embeds and secure embeds?

Public embeds make your documentation visible to anyone with the link, including search engines and unauthorized users - a major security concern for sensitive internal documentation or customer-specific guides. Secure embeds use token-based authentication to restrict access to authorized platforms and users while keeping content private from public indexing. This allows you to embed documentation in your LMS or help center without making it searchable on Google or accessible outside your intended audience.