Last updated: May 7, 2026
TL;DR
Whale is a knowledge management and training platform. Think SOPs, onboarding flows, quizzes, and an AI Q&A bot that pulls answers from your docs. Scribe is a screenshot-capture tool. Hit record in your browser, get a step-by-step guide. They sound like they do the same thing, but they really tackle different halves of the same problem.
Whale is good at organizing and training on knowledge you already have, but you still have to bring (or painstakingly write) the content. Scribe is good at auto-generating click-by-click guides, but there’s no real training, knowledge base, or context layer sitting on top. Most teams using one end up wishing they had the other half too.
That’s the gap Glitter AI fills. AI-generated step-by-step guides from a single screen + voice recording (the Scribe half), plus a structured knowledge base, multi-language output across 99 languages, and team workspaces (the Whale half). One recording produces both a video and a written guide. Desktop capture is included on the free plan. No 5-seat or 10-seat minimums.
The Core Difference: Knowledge Platform vs Capture Tool
Whale and Scribe both go after ops, HR, and training teams trying to document how the business actually runs. They just come at it from opposite ends.
Whale is a full knowledge platform. You get SOPs, policies, training flows, AI quizzes, role-based assignments, an org chart, and the “Alice” AI assistant that answers questions from your own docs (RAG-style). There’s a Step Recorder for clicks and screenshots in there, but capture is a feature inside the platform, not the headline. The catch? Whale’s editor is famously rigid. Users gripe about font controls, layout limits, and painful imports from Word or PDF. The good stuff (Training Flows, Quizzes, SCIM) sits behind the Scale plan at $299/mo with a 25-user base. AI features run on a token system, capped per workspace rather than per user.
Scribe does the opposite. It’s a capture tool, and it stays narrowly focused. Click record in the browser extension, walk through your process, and Scribe spits out a step-by-step guide with screenshots and auto-detected button text. There’s no real LMS, no quizzes, no role-based onboarding paths, and no AI Q&A on top of your library. Desktop and mobile capture require a paid plan, and users keep flagging “blank scribe” reliability issues on the desktop app: “I have recorded and completed the same process 15 or so times now - 95% of them show up as a blank scribe with ‘no steps’.” Team plans force a 5-seat minimum ($85/mo monthly floor at $17/user), and Reddit threads consistently mention $18,000/year Enterprise quotes for SSO at just 5 users.
Neither tool captures the why behind a workflow. Both record what you click. Neither records the reasoning, the edge cases, the warnings, the tribal knowledge that’s what actually makes documentation useful. That’s where voice narration changes the math.
Platform Overview
Three approaches to documentation. Which fits your team?
Whale is a knowledge platform with built-in training.
SOPs, training flows, AI quizzes, and an "Alice" Q&A bot. Strong for onboarding and recurring training. Editor is rigid, imports are painful, and AI runs on a workspace-level token cap.
Scribe auto-captures screenshots and text.
Browser extension records clicks and produces a step-by-step guide. Desktop/mobile on paid plans. No training flows, quizzes, or knowledge-base layer. 5-seat minimum on Team.
Glitter AI captures voice + screen and turns it into a guide.
Record once with narration, get a video and a step-by-step written guide automatically. Desktop capture free. Convert existing videos to guides. 99-language transcription and output. Team workspaces with no seat minimums.
At a Glance
Quick comparison of the key differences across all three tools.
Best for
AI step-by-step from screen recording
Voice narration capture
Video-to-guide conversion
Built-in training flows + quizzes
AI Q&A on your docs
Desktop app on free plan
Multi-language output
No team seat minimum
Free plan
Entry paid plan (monthly)
Enterprise floor (reported)
What Both Tools Get Wrong
Whale wants you to write the documentation. Scribe wants to capture clicks. Neither captures context.
When someone documents how to handle a refund, the screenshots are maybe 30% of the value. The other 70% is the reasoning. When to escalate, what flags a fraud risk, why this specific dropdown matters. Whale’s editor expects you to type all of that out by hand. Scribe just labels the click and moves on. Either way, the person making the guide is doing the heavy lifting, and the result is documentation that’s either thin or took hours to write.
Glitter AI’s voice-first capture is the part neither tool ships. Talk through your process while you record. The AI transcribes your narration and folds it into the step descriptions, so you get the why alongside the what without typing anything. The result is dramatically faster output than writing SOPs by hand, with far less cleanup after the fact. The same recording produces both a video and a written guide, in any of 99 languages.
Creation & Capture
How does each tool actually get content into the system?
How is documentation created?
Manually, mostly.
Whale has a Step Recorder for click-and-screenshot capture, but most content still flows through a rich-text editor that users describe as restrictive. "Selecting fonts, font size, etc. is not possible with Whale and this results in a messy typing interface." Importing Word or PDF docs gets called "messy" often enough that plenty of teams just give up and start over from scratch.
Auto-captured, click by click.
Scribe's whole pitch. Open the extension, walk through the workflow, get a guide. It auto-detects button text and form labels. The catch: desktop capture is paid-only and has documented "blank scribe" reliability issues, and the output is generic ("Click Submit") with no context on why.
Voice + screen, in one shot.
Talk while you work. AI transcribes the narration and merges it with the step capture, so each step has both the click and the reasoning behind it. You can also convert existing videos into guides. Output is publish-ready, not a draft you have to clean up.
Does it capture voice and context?
No native voice-to-step.
You can record a video and store it in Whale, but the platform won't transcribe narration into structured step descriptions. Context lives in whatever you type out by hand in the editor.
Basic dictation only.
English-only pause-and-speak dictation for step descriptions on self-serve plans. Not natural narration, and it doesn't actually drive the content of the guide. Most users end up typing out the context anyway.
Natural narration in 99 languages.
Just speak normally while recording. AI transcribes and writes step descriptions that include both the action and the reasoning. Multilingual transcription means you record once and publish in dozens of languages.
What platforms can I record on?
Browser + desktop screen recorder.
Step Recorder and screen recorder are both available on the free plan. There's a mobile app for viewing and managing content, but users describe it as less polished than the desktop version, with some stability issues.
Browser free, desktop/mobile paid.
Free plan is browser-only. The desktop app requires Pro Personal ($35/mo monthly) or Team ($17/user/mo monthly, 5-seat minimum = $85/mo floor). Desktop reliability is a recurring complaint. "95% of them show up as a blank scribe with 'no steps'."
Desktop + browser + mobile (via video).
Desktop app on the free plan. Chromium browser extension. Mobile workflows are covered through video-to-guide conversion. No reliability bugs blocking the platforms you can use.
Try Glitter AI for Free
Create up to 10 guides for free - no credit card required. Turn any workflow into searchable, step-by-step documentation. Fast, accurate, and yours to try today.
Training, Knowledge & Organization
Beyond capture, what does each tool do with the content?
Are there built-in training flows and quizzes?
Yes, but only on the Scale plan.
Training Flows (assigned reading with completion tracking), AI-generated quizzes, badges, and an org chart all sit behind the Scale plan at $299/mo with a 25-user base. Smaller teams that just want quizzes end up getting pushed up several hundred dollars a month.
No.
Scribe is a capture tool, not an LMS. No training flows, no quizzes, no role-based assignments, no completion tracking. You build the docs in Scribe and then move them somewhere else for training.
Structured library and sharing.
Organize guides into team workspaces, share with viewers at lower per-seat rates, embed videos and step-by-step instructions anywhere. Quizzes aren't built in, but multi-format output (video + written) tends to cover most onboarding needs.
Is there an AI Q&A layer over my docs?
Yes - "Alice."
RAG-style chatbot trained on your workspace content. Users rate it highly for surfacing relevant SOPs in context. The browser extension also pushes contextual suggestions inside other tools. Generative features (like converting video to text) burn AI tokens, capped per workspace.
No AI Q&A.
Scribe doesn't have a chatbot that answers from your library. Search is there, but there's no "ask Alice"-style interaction layer. If you need that, you'd have to plug Scribe content into a separate tool.
AI-assisted search and summaries.
Search guides and let AI surface the right step or section. Not a full RAG chatbot like Alice, but the trade-off is you don't have to feed it hand-written content first. Glitter's AI focus is on creating publish-ready docs from the start.
How does it handle multi-language teams?
AI translation, capped by tokens.
Whale supports translation through its AI features, but each translation eats tokens from a shared monthly cap (25 on Team, 75 on Scale, 500 on Enterprise). Heavy multilingual teams hit the cap fast.
Limited multilingual support.
Scribe captures in the language of the interface you're recording. Translation isn't really a core feature, and self-serve plans don't include much in the way of language tooling. Distributed teams usually end up maintaining separate guides per language.
99 languages, no token cap.
Record in any language. Transcribe and output in any of 99 supported languages. No per-month translation cap on paid plans. A solid fit for global ops, support, and training teams.
How are integrations and exports handled?
API on Enterprise only.
API access and HRIS integrations are locked to the $30K/yr Enterprise tier. PDF export requires Team or above. SCIM provisioning is also Enterprise-only, which is a real friction point for mid-sized IT teams that want automated user lifecycle.
Embeds and basic exports.
Embeds work well; PDF export requires Pro. The free tier blocks screenshot editing and PDF export entirely. Enterprise integrations (SSO, HRIS, advanced controls) come bundled with the reported $18K/yr+ Enterprise quote.
Embeds, PDF, video, and SCORM-friendly export.
Export to PDF or video, embed step-by-step guides anywhere, and share with view-only viewers at lower seat rates. SSO is on the Enterprise plan, with transparent pricing starting at $500/month.
Pricing & Plans
See how pricing stacks up across all three tools.
Whale – Pricing Takeaways:
- Flat plan pricing — same price 1-10 users on Team. A 2-person team pays $149/mo, same as a 10-person team
- Token cap on AI features per workspace
- API + SCIM locked to $30K/yr Enterprise
Base-fee + included-seats model. AI tokens cap usage. Enterprise floor at $2,500/mo for SCIM and API.
Scribe – Pricing Takeaways:
- 5-seat minimum for Team ($65/mo annual floor)
- Enterprise sticker shock ($18K/yr reported)
- Desktop app reliability issues reported
Per-user with team minimum. Free tier limited. Enterprise pricing has surprised many small teams.
Glitter AI – Pricing Takeaways:
- Pay per creator, viewers at lower rates
- Desktop app free on all plans
- 99 languages for transcription and output
Per-creator pricing with cheap viewer seats. No flat plan fees, no seat minimums. Desktop and web on free.
Whale – Pricing Takeaways:
- Flat plan pricing — same price 1-10 users on Team. A 2-person team pays $149/mo, same as a 10-person team
- Token cap on AI features per workspace
- API + SCIM locked to $30K/yr Enterprise
Base-fee + included-seats model. AI tokens cap usage. Enterprise floor at $2,500/mo for SCIM and API.
Scribe – Pricing Takeaways:
- 5-seat minimum for Team ($65/mo annual floor)
- Enterprise sticker shock ($18K/yr reported)
- Desktop app reliability issues reported
Per-user with team minimum. Free tier limited. Enterprise pricing has surprised many small teams.
Glitter AI – Pricing Takeaways:
- Pay per creator, viewers at lower rates
- Desktop app free on all plans
- 99 languages for transcription and output
Per-creator pricing with cheap viewer seats. No flat plan fees, no seat minimums. Desktop and web on free.
When Each Tool Makes Sense
Choose Whale if:
- You need a full knowledge platform with SOPs, training flows, and quizzes in a single tool
- An AI Q&A bot trained on your docs is a real need (Alice is genuinely good here)
- You’re already at 10+ users and the included-seats model works in your favor
- Onboarding and recurring training with completion tracking is a priority
Red flags: rigid editor (font and layout limits), painful Word/PDF imports, an AI token cap that resets monthly per workspace, Quizzes and Training Flows locked behind Scale ($299/mo, 25-user base), and SCIM and API locked behind $30K/yr Enterprise.
Choose Scribe if:
- You want fast, automatic step-by-step guides from browser workflows
- Your team is 5+ users to clear the Team minimum, or you’re a solo on Pro Personal
- Auto-text capture from form labels and buttons is enough context for your docs
- You don’t need training flows, quizzes, or an organized knowledge base inside the same tool
Red flags: “blank scribe” reliability issues on the desktop app, the 5-seat minimum that traps small teams, $18K/yr reported Enterprise quotes for SSO at just 5 users, a free tier that blocks screenshot editing and PDF export, and no real LMS or knowledge-base layer.
Choose Glitter AI if:
- You want voice-narrated context baked into every step, not just clicks
- Existing video recordings could turn into guides without re-recording
- Multi-language output (99 languages) matters for your team or your customers
- Free desktop recording and no seat minimums matter for how you scale
- You’d rather have one tool that captures + organizes than two tools duct-taped together
Trade-offs: no built-in quizzes (Glitter is focused on guide creation, not LMS), no full RAG chatbot like Alice, and sensitive-data redaction requires paid plans.
Capture once. Publish everywhere.
Glitter AI turns a single screen + voice recording into a video and a written guide, in 99 languages. Free plan includes desktop capture.
So... which one should you choose?
All three target ops, HR, and training teams. Here's the honest breakdown.
Choose Whale if you...
Choose Whale if you need a full knowledge + training platform: SOPs, Training Flows, AI Quizzes, badges, and an AI Q&A assistant trained on your docs. Strong fit if you're at 10+ users and the included-seats model works for you.
Don't choose Whale if you...
Don't choose Whale if you find the editor too rigid, you need automatic step-by-step capture (Step Recorder is basic), or you can't justify the $299/mo Scale plan for quizzes. SCIM and API are locked to $30K/yr Enterprise.
Choose Scribe if you...
Choose Scribe if you need fast auto-capture of browser workflows and don't need training, quizzes, or a knowledge-base layer. Works if you're solo on Pro Personal ($35/mo monthly) or have 5+ users for Team ($17/user/mo monthly, $85/mo floor).
Don't choose Scribe if you...
Don't choose Scribe if you're a small team under 5 people (forced to pay for 5 seats), need reliable desktop capture ('blank scribe' bugs reported), or want affordable SSO (Enterprise quotes around $18K/yr reported for 5 users). No training flows or quizzes.
Choose Glitter AI if you...
Choose Glitter AI if you want voice-narrated guides (the why with the what), video-to-guide conversion, 99-language output, and no seat minimums. Best when you'd rather have one tool that creates and organizes documentation. Up to ~54% cheaper than Scribe for individuals ($16-20/mo vs $25-35/mo).
Don't choose Glitter AI if you...
Don't choose Glitter AI if you specifically need built-in quizzes and training flows (Whale's stronger here) or a full RAG chatbot trained on a long-standing doc library.
Choose Whale if you...
Choose Whale if you need a full knowledge + training platform: SOPs, Training Flows, AI Quizzes, badges, and an AI Q&A assistant trained on your docs. Strong fit if you're at 10+ users and the included-seats model works for you.
Don't choose Whale if you...
Don't choose Whale if you find the editor too rigid, you need automatic step-by-step capture (Step Recorder is basic), or you can't justify the $299/mo Scale plan for quizzes. SCIM and API are locked to $30K/yr Enterprise.
Choose Scribe if you...
Choose Scribe if you need fast auto-capture of browser workflows and don't need training, quizzes, or a knowledge-base layer. Works if you're solo on Pro Personal ($35/mo monthly) or have 5+ users for Team ($17/user/mo monthly, $85/mo floor).
Don't choose Scribe if you...
Don't choose Scribe if you're a small team under 5 people (forced to pay for 5 seats), need reliable desktop capture ('blank scribe' bugs reported), or want affordable SSO (Enterprise quotes around $18K/yr reported for 5 users). No training flows or quizzes.
Choose Glitter AI if you...
Choose Glitter AI if you want voice-narrated guides (the why with the what), video-to-guide conversion, 99-language output, and no seat minimums. Best when you'd rather have one tool that creates and organizes documentation. Up to ~54% cheaper than Scribe for individuals ($16-20/mo vs $25-35/mo).
Don't choose Glitter AI if you...
Don't choose Glitter AI if you specifically need built-in quizzes and training flows (Whale's stronger here) or a full RAG chatbot trained on a long-standing doc library.
Real customer reviews
Genuine feedback from real customers ❤️
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
“This software is mind-blowing! After 2+ months, it's an invaluable asset to my company. The transcription quality is out of this world, and the new image editing tools are so fluid and better than [competitor name redacted]. ...you've saved me so much time; I'm elated and highly anticipate subscribing for another year!”
Tim M.
May 3, 2025
“Our company has asked each department to use AI tools to increase productivity, and this has made a huge difference. One of our leaders had originally sent a link to check out Glitter AI, and we love it! We're now using it for clients as well as internal staff.”
Kim W.
December 18, 2024
“This is exactly the documentation solution that we've been looking for. Every software system requires operating instructions, and you make them so easy to create! It's perfect for employee training purposes.”
Erez A.
January 9, 2025
“Glitter is really cool! The step-by-step guide it created was exactly what we needed for our corporate Salesforce setup, which was a literal mess. Just having a video isn't great because it's a nightmare to update all the fields for billing. This tool is saving us so much time!”
Dustin R.
March 8, 2025
“This is amazing! I just used the desktop app to make a quick guide for a Photoshop tool that I can use in my class. It would have taken me at least 30 minutes before and I just did it in about 5 minutes. Thanks for such a great tool!”
Sarah
January 28, 2025
“I tested 2 products today to solve the problem of rapidly creating 60+ articles to onboard our customers, and Glitter AI is excellent! It's really easy to use and edit. The output is so easy to import into our CMS for our Knowledge Hub; it's fantastic.”
Emily W.
February 15, 2025
“Really love this product! We use Guru for documentation at our company. With Glitter, I can do a quick walkthrough, and it creates a guide that can be pasted right into Guru, which saves us from undocumented tasks.”
Jens A.
April 12, 2025
“So far, I'm liking Glitter a great deal; it's very intuitive and useful. Our school district has an old method for online help for our student information system. Glitter is a great way to save many, MANY, person-hours of work, and our IT person is excited about it too!”
John
January 9, 2025
